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تقدم لهذه الوظيفة

إخلاء مسؤولية

يرجى عدم ارسال أو تحويل أي مبلغ مالي لأي جهة معلنة عن وظيفة لضمان الحصول عليها. يرجى مراسلتنا على في حال الاشتباه بأي حالة احتيال أو إساءة استخدام لمهنتي.كوم.

الوصف الوظيفي

Primary Responsibilities

·         Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals

·         Engage regularly with assigned portfolio of customers via strategic and operational discussions to evaluate needs and strategic direction.

·         Responsible for leading discovery sessions with IT and business users to understand the client's business objectives and system/application needs

·         With excellent understanding of Seclore’s product features and related technologies, design the solution that best meets the client's requirements

·         Proactively create documentary artifacts like business cases, usage scenarios, solution blue prints, FAQs, meeting notes...etc.

·         Lead or work with other customer success teams to ensure successful completion of project milestones for production Go-live, UAT sign-off and the initial rollout phase of the project

·         Become an expert on the customer’s Seclore deployment and their trusted advisor for their strategic business direction

·         Present the Seclore value proposition and product features to audiences ranging from senior executives to technical stakeholders to functional teams

·         Educate customers on the value they can generate from the power of their Seclore solution

·         Ensure customers employ best practices and their Seclore solution is optimized for maximum value

·         Build and maintain trusting relationships at all levels including the C-Suite across various customer teams, functional groups, business units and/or group companies

·         Serve as the primary liaison between assigned customers and Seclore to create a seamless customer experience

·         Ensure internal alignment on account strategy by partnering with cross functional Seclore teams to develop and execute on account plans that results in customer references, retention and account growth

·         Continually assess customer progress toward stated goals and drive expected results in the areas of adoption, usage, business value, friction and overall relationship

·         As the customer advocate, ensure customer needs are met and account issues are resolved quickly, leveraging resources from across the company as needed

·         Gather customer product feedback and communicate with product management to shape product roadmap development

·         Work with sales team to achieve timely contract renewals and opportunities for upsell/cross-sell

Required Skills/Experience

  • 10+ years’ experience leading deployment of software business applications or providing strategic advisory services and account management services or previous customer success management
  • Proven track record of successfully managing customer relationships and results delivery
  • Strong consulting background
  •  Proven ability to build and maintain strong and trusting relationships with a diverse set of internal and external constituencies including senior level executives, IT/InfoSec and functional teams
  • Proven ability to build and sell business cases to customer teams
  • Excellent organization, project management, time management, and communication skills
  • Ability to quickly grasp and distinctly explain technological and business concepts
  • Ability to lead cross function business and technical teams to deliver solutions and provide timely issue resolution
  • Strong understanding of business processes and their implementation into enterprise business applications
  • Team player who will innovate to continue improving the way Seclore serves its customer
  • Bachelor’s degree in technology, business, or related field (MBA preferred)
  • Ability to travel 60%+ of the time

تفاصيل الوظيفة

المجال الوظيفي:
مجموع الشواغر:
1 .
نوع الوظيفة':
الوردية الأولى في الصباح
نوع الوظيفة:
دوام كامل
لا تفضيل
أدنى مؤهل:
شهادة بكالوريوس
المستوى المهني:
موظف مهني
أدنى خبرة:
9 سنوات
آخر تاريخ للتقديم:
يونيو ۲۰, ۲۰۱۹
تاريخ الاعلان:
مايو ۲۰, ۲۰۱۹
عرض تفاصيل أقل قراءة كامل الوصف الوظيفي

Seclore Technology

- الرياض