Operations Manager

Nuzul Shada Hotel

Ensure that an exceptional level of service is provided to all guests
Take a proactive approach to problem resolution
Oversee the F&B and HK departments' performance
Efficient running of the day-to-day operations
Assume P&L responsibility.
Hold regular briefings and meetings.
Ensure full compliance to Hotel Operating Controls, SOPs, policies, procedures, and service standards;
Manage budgets, analyze financial data, and monitor sales and profits.
Ensure all decisions are made in the best interest of the hotels and management.
Develop improvement actions and cost savings.
Respond to audits to ensure continual improvement is achieved.
Corporate client handling and taking part in new client acquisition, along with the Commercial team
Replacement to front desks in emergencies
Cooperate with travel agencies, suppliers, and conference organizers.
Regularly inspect hotel facilities and ensure that safety standards are applied
Develop pricing strategies and analyze competition.