Hotel receptionists greet incoming guests and welcome them to the hotel. They confirm reservations, explain hotel amenities, give directions to rooms, and produce room keys. They also arrange for luggage to be brought to rooms upon request.
Handle Guest Inquiries and Complaints
From providing additional linens to handling complaints about noise or room temperature, hotel receptionists are responsible for accommodating guests during their shifts. They contact necessary personnel, such as managers or housekeeping, to handle specific requests or complaints.
Hotel receptionists take all incoming calls at a hotel. They handle phone reservations, confirm previously-made reservations, give directions to the hotel and answer any questions customers have about the lodgings.
When a guest’s stay is over, hotel receptionists handle check-outs. At this time, they will issue payments such as additional room charges and process debit or credit cards to pay for room fees.