Please turn on your javascript Customer Care / Support Specialist Job, Riyadh, Khobar, Jeddah, Dammam, Abha, Canaudi Holdings Inc - MIHNATI.COM

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إخلاء مسؤولية

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الوصف الوظيفي

Our growing & established company has a fantastic opportunity available in the Customer Service department. And I have to state upfront, this job isn't for everyone. We're looking for a very unique person to fill this job.

We're looking for someone that would enjoy contributing ideas and sharing their thoughts, while they do their job. If you’re a smart, forward-thinking, problem solver who wants to join a world class team read on!

And you can do this job completely from your home if you have a high speed Internet connection. Not only do we work on fun and challenging projects, but as the company grows so does everyone's SALARY! :)

So this could be a wonderful opportunity for you!

You could you have an exciting job but you would also enjoy knowing that as you do a great job you'll continue to be rewarded for it with more money. We don’t over load our employees and overwhelm them; we are here to establish long lasting relations that provide career opportunities, not just jobs. 

We're really looking for that special person that could become a 'superstar' on our team. Someone who would love their job and love working with our team , who also thinks long-term and that will help grow our business, so performing well for us could lead to long-term work.

The best-performing candidates will eventually be in charge of managing other team members, training new team members.

Here are just some of the criteria that this person would meet

•        High Speed Internet – You need to have a high speed internet connection.

•        You need a computer and also a back-up plan in case your internet service loses power (4 GB of RAM, Windows 7 or newer/MAC is acceptable too).

•        Other applications we use are Google Hangout, Wordpress and Office Auto Pilot, CRM/Database where we store customer order information.

•        Speaks, Reads, and Writes Excellent English

•        Can work from home without distractions (or at regional office)

·        Comfortable with Google docs, facebook, Microsoft Word, Excel ,multiple browsers, and skype.

•        Are willing to learn new skills & can easily be trained on other tasks

•        Can work full-time (40 hours per week)

Main responsibilities

It is crucial that you have a customer service mentality, because weeding through this number of emails and properly directing them to the appropriate place will require time and patience.

•        Use superior phone/written communication skills to handle consulting/supporting customers by responding to  pre-sales, post sales, shipping/fulfillment and/or technical support enquires via Email, Phone and Online Chat

•        Managing Daily Emails, sending out email notifications to customers with outreach program for testimonials, feedback and surveying as needed.

•        Reporting any problems, product defects, complaints, challenges found while assisting customers

•        Offer above average and unexpected customer service

•        Liaise with other team members to resolve any problems

•        Answer/solve any problems in the support system

•        Providing feedback and suggestions for continuous development of process.

•        Will directly participate in sales opportunities as a technical subject matter expert

•        Develop Categories and FAQ’s – Keep up to date information and knowledge articles to answer the most frequently asked questions and develop new categories of asked questions so that we can identify patterns and create a very thorough FAQ that we can use as articles and a knowledge base. Take the lead and let us know when you see new patterns of issues that can be solved. When you see a flood of the same questions, you’ll need to create a standard article that you can start using as a template. The purpose of that will be to create a large list of templates that you can simply copy and paste and send to the person.

•        Sending daily reports – At the end of every shift, you will need to send a daily report to your team Coach. The report will need to be in a word document and needs to include:

o   How many chats you handled

o   How many emails you answered

o   What problems you ran into

o   What types of questions you received

o   Any problems you need our help solving

o   Outline of other assigned duties

General Skills Requirements

·        Stand for excellence & believes in 120% full customer satisfaction

·        Demonstrated strong support and service skills

·        Superior communication and consultation skills

·        Have a strong desire to pursue a career and work your way up.

·        Dedicated, Punctual, responsible and can communicate clearly

·        Can priorities tasks with the ability to meet deadlines

·        Self Starter, Team Player, OUT OF THE BOX THINKER

Personal Characteristics

·        Energetic, comfortable working in a fast paced environment

·        Hard working and motivated, able to take ownership of problems

·        Excellent communication skills, must create dialogue to solve challenging problems

·        Detail oriented and well-organized

.        A hands-on attitude in a very friendly work environment

تفاصيل الوظيفة

المجال الصناعي:
المجال الوظيفي:
مجموع الشواغر:
1 .
نوع الوظيفة':
الوردية الأولى في الصباح
نوع الوظيفة:
دوام كامل
لا تفضيل
أدنى مؤهل:
اسم المؤهل:
المستوى المهني:
أدنى خبرة:
1 سنة
آخر تاريخ للتقديم:
نوفمبر ۲۹, ۲۰۱٦
تاريخ الاعلان:
أكتوبر ۳۱, ۲۰۱٦
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Canaudi Holdings Inc

تقنية المعلومات · 11-50 موظف - أبها, الدمام, جدة, الخبر, الرياض

Canaudi Holdings Inc