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Job Description

Roles and Responsibilities: 

-          Serve as the first point of contact for customers seeking technical assistance over the phone or email

-          Provide accurate information on IT products or services

-          Follow-up and update customer status and information

-          Identify and suggest possible improvements on procedures

-          Record events and problems and their resolution in logs

-          Resolving problems with networks and other computer systems

-          Remotely accessing hardware or software for clients to make changes and fix problems

-          Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods

Experience Required:

-          At least 2 Years of experience as a Help Desk Technician

-          A strong working knowledge of computer systems, hardware, and software.

-          Excellent communication and interpersonal skills.

-          Proficiency with a MAC and IOS computers

-          Detail oriented in order to keep detailed notes on tickets

-          Highly organized to keep Help desk tickets order

-          Flexibility to work a variety of shifts with minimal notice

-          Should possess skills of Windows or Linux Administrator

Job Details

Functional Area:
Total Positions:
2 Posts
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Minimum Education:
Career Level:
Experienced Professional
Minimum Experience:
3 Years
Apply Before:
Jul 06, 2020
Posting Date:
Jun 05, 2020
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· 51-100 employees - Riyadh