1. Be responsible for assisting the factory quality team to test and track the quality of the newly listed smartphones.
2. Be responsible for communicating with the factory quality team and responding to the factory's quality management assessment.
3. Responsible for the establishment of training system
4. Translate service standards, maintenance guidance, service policies and other documents issued by the factory and arrange service personnel to learn
5. Be responsible for technical guidance for self built sites and outsourcing service providers
6. Be responsible for the formulation of training plan, implementation of training courses and tracking of training effect
7. Be responsible for the formulation of monthly learning plan and tracking of learning effect of service personnel
8. Be responsible for tracking the practice of v-learning simulation test to ensure that the service personnel complete the learning plan
9. Be responsible for responding to market feedback problems (reply to group problems), and handling (feedback to the factory and follow up)
10. Be responsible for assisting in handling emergencies (such as safety complaints）
Vivo is a smart phone brand specializing in the field of smart phones, vivo and the pursuit of fun, energetic, young and fashionable groups to build intelligent products with excellent appearance, professional sound quality, extreme image and pleasure experience, and will dare to pursue the perfe ...