Provide a variety of non-medical and relaxation treatments customized to a client’s needs as well as recommend appropriate products and after-care.
Perform Therapeutic massage of soft tissues and joints and assist in the assessment of range of motion and muscle strength, or propose the types of massages that would be beneficial.
Perform beautifying tasks such as Aromatherapy, cleansing, eye care facial treatments, collagen and caviar treatments and massage techniques per protocol.
Offer knowledge of body structure and conduct skin analysis to detect any allergies or health issues/ injuries/ stress / pain before performing a specific service.
Properly care for equipment and use proper amounts of product
Comply with all procedural guidelines pertinent to massage and Facial therapy and Interact professionally with client during massage while adjusting techniques to meet their needs .
Ensure service rooms are fully prepared, stocked before any treatment as well as assist in cleaning and tidiness of the treatment areas.
Make sure that all equipment and utensils are appropriately sterilized and adhere to health and safety regulations.
Take all massage precautions and provide clients with guidance and information about techniques for postural improvement, stretching , strengthening , relaxation exercises.
Actively promote and upsell the treatments, services and retail, as well as the newsletter promotions.
Perform inventory and restocking assignments in work stations.
Ensure complete knowledge and understanding of all services and products while enlightening guest in these areas.
Report to Supervisor/ team Leader regarding any occurrences involving damaged equipment/ incidents in the Spa.
Respect Punctuality and follow the schedule / Line up in order to ensure prompt attendance to appointments and perform meticulous services within the appropriate time assigned for each service.
Sustain existing clientele record and aim at building potential customer database.
Maintain professional and courteous behaviour to all clients and demonstrate proper greeting and assistance.
Attend mandatory training scheduled by the company.
Provide accurate, appropriate and immediate responses to all requests and complaints by guests ensuring complete customer satisfaction.
Follows SOP’s for quality service and municipality regulations.
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