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Job Description

Diagnose and resolve technical issues related to laptops and mobile phones

Installing and configuring computer hardware, software, systems, networks, printers.

Co-ordinate with teams to assist them with any IT infrastructure activity related to network upgrades

Prompt escalations to Senior IT personnel for any outages

Install authorized software to laptops and desktops

Antivirus installation to all desktops and laptops

Maintain standard SLA, OLA

Maintain record on SLM tool and update it time to time

Testing new technology

Fault-finding to laptops and desktops

Ensure all logs for equipment and users are maintained

Providing support for MAC and PC

Perform basic administrative support duties as required to meet specific operational objectives

Perform miscellaneous job-related duties as assigned by the IT Manager

Ensure that a high level of customer service and support is provided to all internal and external customers

Statement

This job description is issued as a guideline to assist you to understand your duties and it is not exhaustive.

Job Requirement:

Bachelors in IT or computer science or equivalent

3-4 years of IT Support experience

Very Good MCSE knowledge or Certification

Basic CCNA Knowledge

Good ITIL knowledge or certification

Must have knowledge of any ticketing tool (BMC Remedy, Service now, etc)

Customer support skills

Good logical reasoning

Good communication skills

Flexible with working hours

Professional personality and positive attitude

An ability to stick to strict deadlines

Job Details

Job Channel:
Total Positions:
2 Posts
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Gender:
Female
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Experience:
3 Years - 4 Years
Apply Before:
Jul 24, 2019
Posting Date:
Jun 24, 2019
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TechZone

· 11-50 employees - Dammam, Jeddah