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Job Description


  • Acquire complete operational and technical knowledge of all products assigned to the FSE for support.
  • Forward immediate requests to the Product Specialist in case a need is felt for additional training sessions on any product the FSE is responsible for.
  • Immediate availability to report to any customer location where a problematic machine or an issue has been reported.
  • Immediate availability to deliver products to customers’ sites for installation or demos.
  • Exert all necessary efforts to resolve products’ problems at customer sites.
  • The immediate reporting of failed repairs to the product specialist.
  • Abide by all company rules and regulations, in general terms.
  • In case a Vehicle is given to the FSE, they must make sure that it is always kept in top condition. Use of Vehicles is restricted to business hours only.
  • Provide effective training to End-Users on products upon deliveries and installations. End-users must be given enough training time to be able to grab the required information.
  • Perform Preventative Maintenance on all installed products in accordance to the previously agreed on and signed Service Level Agreements with customers.
  • Fill out the necessary forms upon product deliveries, installations, Preventive Maintenance and Service Calls. Keep and keep his copies in a safe place and submit the rest to the proper Smart Way departments.
  • Assist Sales representative with Products DEMOs when needed.
  • Be available and ready for weekly/monthly meetings with management to discuss various subject matters.
  • Abide by company rules when it comes to Attendance & Uniform



Diploma in Electronics or Hardware repairing.

Proficient in Microsoft Office applications.


Networking certifications such as CCNA or Microsoft.


  • Minimum of 3 years of experience in banking related products or electronics/hardware repairing.
  • Good English, speaking & Writing, and preferably Arabic proficiency as well.
  • Proficient in MICROSOFT Office applications.
  • Good verbal communication skills.
  • Ability to handle pressure well.
  • Ability to adapt to company policies and rules.
  • Willingness to relocate whenever or where ever the need arises.
  • Have good organizational skills.

Job Details

Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Minimum Education:
Career Level:
Experienced Professional
1 Year - 3 Years
Apply Before:
Feb 20, 2021
Posting Date:
Jan 19, 2021
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Smart Way Group

Banking Operations · 51-100 employees - Riyadh