Posted Sep 25, 2016 1 views
Receive requests for assistance or problem reports from users, perform an initial
analysis, and suggest the proper support mechanism.
Roles & Responsibilities
1. Ensure availability to respond to all incoming calls, internally or externally,related to the technical problems.
2. Log all calls with user details .
3.Identify priority response of technical problems according to the extent of the problem and assign them the person in charge in IT section or to other concerned parties.
4. Follow-up with the reported technical problems and close calls
5. Monitor Call response from users and resolution time.
6. Interact with all Olympic Committee’s and sports federations departments for equipment and services exchange/requirements.
7. Prepare Delivery Document (Transport Document, etc) and dispatch of material with proper packing.
8. Track spares dispatch and receipt to all locations in the Olympic Committee and sport federations departments.
9.Fault report tagging for every spare sent or received from the Olympic Committee, sport federations departments or suppliers.
10. . Interact with vendors to repair equipment’s, get estimates of cost and time to receive them back.
11. Raiserepair of equipment and purchase of spares requests.
12. deliveryrequests purchase for vendors with Liaise.
Qualification & Experience
Diploma in Information Technology or a relevant major.
Knowledge of ITIL framework and methodologies.
Knowledge of Help desk software.
MS Windows Operating Systems.
MS Office Automation knowledge
Capabilities & Skills
Good Communication skills.
Proficiency in Arabic and English.
Job Details
Saudi Arabian Olympic Committee
