Posted Mar 31, 2023 307 views
OVERVIEW: Key Account Manager who will be responsible for managing of key accounts, maintaining a long-term relationship with accounts, and maximizing sales opportunities within them.
RESPONSIBILITIES:
• Developing and managing a portfolio of Key Accounts
• Increase account revenue and identify fresh business opportunities adhering to given budget structure.
• Achieving monthly sales targets by identifying and developing new customers
• Maintain steady in-store visitation frequency to ensure implementation of brand presence
• Ensuring high levels of customer satisfaction as well as up-sell and cross-sell potential within existing customers to maximize share of wallet
• Coordinating pre-sales and post-sales follow up
• Achieving and exceeding weekly and monthly KPIs
• Key Accounts Analysis
• Ensure the ordered products are delivered in a timely manner
• Serve as a contact point for key customers and internal teams
• Resolve customers' complaints in an effective and respectful way
• Gather, report and communicate customers' feedback on service, technology and product delivery
• Research and source new potential clients
• Measure, track and analyze key account metrics
• Create reports for upper management by collecting, analyzing data and summarizing information.
• Ensure listings and marketing plan are completed and implemented within the scheduled time frame.
• Keep abreast with industry and market trends and best practices
• Developing annual business plan for assigned customers to ensure that the plan is achievable, and regularly conducting monthly, quarterly business reviews, and yearly business reviews with customers.
• Negotiate and finalize Business Development agreements with customers.
• Monitoring category and brand performance against the market, evaluating the effectiveness of promotions, and activities, and takes corrective action, as needed to ensure the achievement of business goals.
• Planning sales forecast in detail for all store formats to ensure supply accuracy
• Identifies product improvements by remaining current on industry trends, market activities and competitors.
• Maintaining accounts receivables within guidelines
Job Details
Sarya Investment Company
