Service Delivery - In collaboration with the Service Sales Manager and/or Service Manager implements Service sales strategy. Penetrates IB, promotes various upgrade, retrofit and value add solutions to the benefit of the customer and Sampa. Understands the channel strategy and the establishment of related prices and prepares sales plans, reviews them, and proposes recovery plan(s) when needed. Regularly updates installed base in ServlS (the approved Service database) with the changes made at site.
Volume and profit - Utilizes IB database to understand the existing installed base (IB) and identifies and develops sales opportunities for Service products and solutions to penetrate the existing IB/new IBs in the market. Focuses on the entire Service portfolio to secure profit for assigned Business/Product Groups.
New opportunities - Generates Service sales leads and develops new market opportunities by utilizing market trend information, identifying, and exploring potential new service portfolios. Takes a One Sampa approach to leverage other colleagues' portfolios.
Customer approach - Establishes long term customer relationships by understanding customer requirements and applicable regulations and demonstrating in-depth technical service product/solutions knowledge to promote Life Cycle Management (LCM). Registers customer feedback and ensures customer satisfaction throughout the sales process.
Sales process - Plans and performs the right number of weekly sales visits, reporting them on CRM. Reports leads/opportunities, manages and updates pipeline in CRM. Sells entire service product portfolio to expand Sampa footprint in the designated area(s). Charts out and monitors sales proposals, tenders and follows up proposal statistics. Prepares Sampa's Service offerings based on customer need and in coordination with the local Service Sales Manager and/or Service Manager. Communicates contract details in accordance with Sampa offering and strategy. Manages administrative sales processes.
Marketing - Acts as a marketer/salesperson of Sampa's service products and solutions during marketing activities (campaigns, trade fairs, exhibitions, conferences, customer meetings). Translates the needs of customer into relevant Sampa Service offerings and solutions.
Note: You must take this online test to complete your job application. Click the button to take the test now or visit your dashboard to take it later. You can also find a link to this test in your registered email address.