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Passion for leadership and application of gained administrative knowledge and skills in workplace.
Roles and Responsibilities
- Managing team of customer relations to achieve departmental objectives
- Driving sales growth and long-term profitability
- Working with other departments to improve shopping experience and KPIs
- Establishing and retaining relationships with customers
- Ensuring after-sales services are fast, efficient, and cost effective
- Handling complaints and claims of customers professionally
- Contributing in the exchange and returns action plan for store
