I am an organized, dedicated, and detail-oriented professional with 7+ years of success managing ongoing operations, defining and overseeing service level agreements with customers, developing/implementing organizational policies, and assisting in developing workshop processes while ensuring business profitability and smooth operations.

My history of success includes meeting/exceeding sales goals and delivering excellent customer service with the aim of optimizing customer satisfaction and overall experience.

I have proven success in creating annual operating budgets, maintaining store inventory, resolving customer queries, and supervising the customer service team.

I am an accomplished leader; recognized for developing, training, and guiding cross-functional teams for accomplishing performance goals and delivering world-class services to enhance customer satisfaction.

Also, I am an articulate and refined communicator; prudent in cultivating collaborative partnerships with key clients, interdepartmental teams, and management peers to realize strategic business goals.

I am technically proficient in utilizing MS Word, MS Excel, MS Outlook, MS PowerPoint, Adobe PDF, Google Docs, Windows Operating Systems, and LinkedIn.

Key Highlights:

• Attained bottom-line goals and increase operational efficiency by effectively managing the day-to-day operations of the service department.
• Achieved customer satisfaction by delivering exceptional customer service and answering questions regarding service outcomes.
• Ensured seamless service delivery for customers by collaborating and functioning cross-functionally with colleagues and other departments.

I am open to new connections; feel free to Inmail.