• Prepare and review budget, revenue, expense, invoices, and other accounting documents • Recommend, develop and maintain financial data bases, computer software systems and manual filing systems. • Handle enquiries from customers/associates on payment issues and outstanding balances. • Maintaining in-house credit control system. • Ensuring prompt administration of credit collection policies and procedures.

• Maintain high level of guest telephone contact skills while promoting the Hotel through good selling and communication skills.
• Achieve an optimum level of occupancy and average room rate to best yield revenue and to ensure budgeted targets are met.
• Fully conversant with all market segment and rate plans, together with special rates and packages.
• Maximize room revenues, and create additional revenue, by utilizing effective Up selling techniques.
• Liaise daily with the Reservations & Revenue Manager regarding business on the books and the strategy for the day.
• Attend the Daily Sales Meeting with the team to communicate results, ensuring the information is accurate at all times.
• Attend and participate in the monthly Sales Strategy and Brainstorming meeting, Reservations Feedback meetings and other departmental activities as required.
• Deal with faxes, correspondence checking (VIP’s, regular guest, SPG’s…), group allocations, and to respond to guest requests on a daily basis.
• Handle customer queries and complaints relating to the Reservations Department.
• Maintain a high standard of communication with all departments.

• Prepare and review budget, revenue, expense, invoices, and other accounting documents
• Recommend, develop and maintain financial data bases, computer software systems and manual filing systems.
• Handle enquiries from customers/associates on payment issues and outstanding balances.
• Maintaining in-house credit control system.
• Ensuring prompt administration of credit collection policies and procedures.