•             Supported project providing project management support to include planning/scheduling, risk management and mitigation processes, stakeholder communications, release management, regular status reporting, documentation.
•             Examined Disaster Recovery and Business Continuity plans and addressed short- and long-term critical business requirements.
•             Development of security program dashboards and executive level communications.
•             Coordinated multiple concurrent projects to ensure alignment with milestones, transition, deliverable, and budgeted for programs in the portfolio.
•             Developed both short and long-term service and process goals and maturity levels to be achieved over the specified time period.
•             Gather, document and verify information relating to business process design and improvement assignments
•             This includes identifying, documenting and continuously improving all required operational procedures in accordance with established guidelines and practices.
•             Contribute directly to the strategy, development and quality of IT Service Management (ITSM) and the company’s service delivery capability.
•             Create, monitor, and report on a comprehensive set of metrics and KPIs based on the IT service deliverable and the agreements above.
•             Own and lead the execution of the process development and improvement road-map for multiple ITIL processes to improve alignment and business outcomes.
•             Partner and collaborate with other teams to deliver a holistic ITSM program with a coordinated set of continuous improvement initiatives.
•             Work within the IT management structure to provide thought leadership on ITSM and ITIL process development, the current position, road-map and strategic direction.
•             Collaborating with project team to ensure timely delivery and quality of all project deliverable.
•             Identifying, monitoring, and responding to risk.
•             Manage Service Delivery ensuring daily, weekly, and monthly activities are accomplished in accordance with standard operational procedures.
•             Leading, training and mentoring subordinate technicians, standard operating procedures.

•             Manage and perform HBSS deployments using McAfee ePO, and HIPS products.
•             Create end of engagement dashboards, reports describing engagement findings and analysis work.
•             Managing the Identities, Access Policies in WSA.
•             Creating customer URL categorization
•             Blocking website and access to any domain on request for security concern.
•             Give access and permission to the user on request for any particular site for business requirements.
•             Develop, Install and maintain SCCM facilities, including troubleshooting, design, and implementation experience.
•             My role also includes deploying windows security and critical updates using Windows Server Update Services tool.
•             Creating operating system zero touch installation images using Microsoft Deployment Tool for and operating system task-sequence creation and troubleshooting the issues.
•             SCCM sites overall health and performing recovery tests to ensure backup integrity.
•             Create Advertisement/Collections/Packages within an SCCM environment.
•             SCCM Application deployment & Multi-Site software deployments.
•             Perform SCCM Server maintenance tasks like removing Aged Inventory, Discovery data, and Software Metering & collected files.
•             Analyze SCCM log files, provide patch management support and maintenance window operations
•             To generate custom reports using SQL queries and distribute end-user reports as needed by client.
•             Back up application, security, and system event logs.
•             Knowledge on SCCM Site System Roles: SLP, MP, DP, RP, SMP.

•             Work with teams Security, IT, and Data Protection teams to inventory current operational security controls. Support the internal service catalogue of these controls, understanding key attributes for each, such as customer, SLA, downstream impacts, etc.
•             Lead hands-on investigation and response to IT security events.
•             Email and web security administration which includes URL filtering, reputation filtering, malware filtering and data security.
•             Set-up, maintain, manage and support security for devices including Authentication management, Access controls for network files, shares and folders and Encryption Management.
•             Responsible for day to day support and maintenance of vulnerability assessment systems.
•             Support potential security violations and/or incidents by providing vulnerability scan results against target machines.
•             Define, implement and manage Active Directory Group Policy relevant to the Standard operating system devices and email services.
•             Conduct periodic audits of accounts and access by performing research and producing reports of users with access.
•             Maintain and manage proxy and web content filter services, including providing nominated users with the access to manage, monitor and change filtering rules.
•             Maintain and manage mail-relay, inbound and outbound gateway appliances, including anti-spam and anti-virus capabilities, along with maintenance and management of the associated management appliance.
•             Responsible for managing antivirus compliance including client and definitions update.
•             Effectiveness of servers, including hardware, and associated operating systems and software, security, including firewalls, anti-virus solutions, and intrusion detection systems.
•             Developing, implementing, and maintaining, standard operating procedures, protocols and associated activities
•             related to IT governance and security compliance to meet operational performance standards.
•             Coordinated multiple concurrent projects to ensure alignment with milestones, deliverables, and budgeted for programs in the portfolio.
•             Benchmarked, analyzed, reported on, and made recommendations for the improvement and growth of the IT infrastructure and IT systems.
•             Defined delivery and support plans for implementing appropriate information technologies.

·         Implemented network standards including equipment installation and change management.
·         IP management and implementation of standard IP numbering scheme, DHCP, and DNS.
·         Network security and firewall configuration and administration.
·         My job included handling Microsoft Windows server/client operating system related, network related troubleshooting.
·         Installed, configured, tested and maintained operating systems, application software and system management tools.
·         Defined enterprise processes and best practices and tailored enterprise processes for applications.
·         Identify any relevant patches, functional updates and bug fixes for applicability to File Services, and Print Services and like software and co-ordinate the implementation of these with the provider.

•             Managing email & web security using Cisco IronPort appliance.
•             Filtering the sites and access in the client network, Block / Release emails from Cisco ESA.
•             Tracking the email traffic and connection to the external mail gateway
•             Generating reports on email traffic, Creating email filter and adding server to email relay list
•             Filtering email through the gateway – size limit emails, spam emails, blocked sender.
•             Mail and SMTP gateways, anti-malware/virus and anti-spam systems and services.
•             Mailbox services including quotas for mailbox size limits.
•             Message queues (e.g. Non Delivery Receipt (NDR));
•             Create, maintain, and delete Authorized User and Authorized Administrative mailboxes, shared and resource mailboxes and shared and resource calendars, delete distribution lists, Exchange public folders.
•             Lowered spam by 90% using firewall filtering with real-time spam black lists for incoming email by installing, configuring, and using Networks Spam and Firewall Software.