Please turn on your javascript Mohammed Hussain - IT Support - NexCons - Jeddah, Saudi Arabia


A highly organized and detail-oriented IT Support Officer with 4+ year's experience providing thorough and skillful IT support to senior executives and colleagues.
4 year's of experience, with strong analytical skills and a broad range of computer expertise.
Innovative, enthusiastic, and uncompromising work ethic.
Motivated self-starter; able to spark interest and take initiative
A highly organized and friendly professional, able to establish long-term, positive and fun relationships with clients, co-workers and outside resources.
High-energy, confident professional with an infectious enthusiasm for technology.
Resourceful and detail-oriented; skilled problem-solver and multi-tasker


Company Logo
IT Support
Oct 2017 - Present | Jeddah, Saudi Arabia

 Installing and configuring computer hardware, software, systems, networks, printers and scanners
 Monitoring and maintaining computer systems and networks
 Responding in a timely manner to service issues and requests
 Providing technical support across the company (this may be in person or over the phone)
 Setting up accounts for new users
 Repairing and replacing equipment as necessary
 Testing new technology.

Company Logo
IT Support Officer
Hcl Infosystems LTD.
Dec 2014 - Sep 2017 | Hyderabad, India

 Maintained constant communications with Network Administrator to report progress, identify issues,
and allocate resources.
 Analyze, log, track and complex software and hardware matters of significance pertaining to network
connectivity issues, printer, server, and application to meet business needs.
 As per the organizations requirement creating new email accounts in Office 365 through Web Mails
and handling outlook email issues.
 Created user accounts for AD and windows 2012R2 domain controller.
 Excellent problem solving skills. Ability to explain problems and solutions clearly to non-technical
 Successfully handled the end-user calls from up to 112 users with a small team of Engineers.
 Written User Manuals, Standard Operating Procedures related to IT department.
 Configuration of Access Points for Point-to-Point Network connection.
 Creating and managing terminal services and VPN Connections.
 Configuration & Managing of VoIP telephonic Such as Cisco, Astra & Panasonic.
 Creating Service Request, Material Request for any IT related request.
 Troubleshooting problems by using Remotely Connected Desktop using Ammyy & AnyDesk.
 Responsible for maintenance and troubleshooting of Windows based network.
 Using Application SharePoint 2013 for Creating and completing task Tickets.
 Installing and Troubleshooting for Konica Minolta MFPs and Xerox MFPs.
 Configuration and Troubleshooting HP, Canon, Xerox (Office jet, Deskjet, Scanjet’s, MultiFunction Printers).
 Network cabling (CAT6, CAT5e, Patch Panels, Cable termination, Cable testing, cable labelling, cable
neat sorting and cable management).
 Configuration and Managing Access control Devices MFS700 & ZK Technology.
 Managing SQL Based Database for Time Attendance Software.
 Handling and troubleshooting related to Time Attendance Software and Devices.


Osmania University
Master, Masters, Masters in Business Administration, MBA‎
Marketing (Brand Management, Consumer Behavior)
Percentage 60%
Madurai Kamraj University
Bachelor, Bachelors, Bachelors in Commerce, ‎
Marketing (Brand Management, Consumer Behavior), Computer Applications
Percentage 55%


Beginner MCP
Beginner MCSA
Beginner ORACLE 11g R2 SQL/PLSQL
Beginner Oracle DBA 11g R2


Intermediate Arabic
Expert Urdu
Expert English

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