• Keeping the Reception area is well managed and operates smoothly for a high level of efficiency and achieve highest customer satisfaction.
• Deputed to work as Acting Service Manager in his absence
• Ensuring the high level of Customer Satisfaction for customer retention and business development.
• Carrying out pre-booking of vehicles for service, to ensure proper workshop loading.
• Ensuring vehicle is received efficiently and in a professional
manner.
• Ensure proper delivery of the vehicle to the customer
•Ensure job card is opened efficiently and accurately for
quick and correct execution of the job
• Follow-up (during service) to ensure timely delivery of
the vehicle to customers, with jobs carried out completely
• Ensure job card is opened efficiently and accurately for quick and correct execution and once the job completed raise necessary invoices to ensure timely delivery and collection of payment from customers.
• Ensure effective personal and telephonic communication
with customers regarding charges and approvals.
• Ensure equally clear and concise communication with foreman regarding job
• Maintain a high level of motivation and morale in the team
and ensure the development of the staff, to achieve a high level of employee satisfaction and high productivity and customer satisfaction.

• Ensuring that Reception area is running smoothl
• Managing all booking process for service workshop.
• Acting of After Sales Manager.
• Assisting reception team in receiving and communication with all customers.
• Managing workshop loading with workshop supervisor.
• Motivate reception team to ensure high level of efficiency.

• Receiving customers on arrival at the service center.
• Communication with clients about vehicle problems, insurance questions, and warranty issues.
• Maintaining positive relationships with clients to ensure
repeat and return customers to the service center.
• Displaying extensive knowledge about products and services
• Ensuring customer vehicle is finished on time as agreed.
• Communicating with technicians about vehicle statuses, and ensure that vehicles are ready for customers on time.
• Processing customer payments on car delivery.
• Demonstrating extensive knowledge of service department

Experience on various types of light airplanes:
• - CESSNA 172 S & R models
• - PIPER PA-28 Cherokee
• - PIPPER ARROW
• - PIPER PA-34-220T SENECA 5
• - PIPER PA-44 SEMINOLE
• - MOONEY M20R
• - PIPER PA-31 NAVAJO
• - DIAMOND D20-C1 ECLIPS
• - MAULE M-7
• - Responsible on technicians as a team leader.
• - Responsible for warehouse and parts stock ordering.
• - Coordinator between ground operations and air traffic
control tower.