Provides functional assistance and direction to all departments.
▪ Taking action to address any control weaknesses and ensures nonrecurrence in a timely & effective manner and emergency situation.
▪ Handling customer and employee issues to gain their satisfation.
▪ Monitors appropriate standards of conduct hygiene, and appearance of staff.
▪ Keep track to monthly, quarterly and yearly goals.
▪ Analyses the rate variance report to ensure room revenue control.
▪ Analyses and approve discounts and rebates.
▪ Handling VIP’s members to make sure guest receive special treatment.
▪ Maximize occupancy, revenue and average rate while maintaining high service
standards.

1- Helping the team understand performance targets and goals.
2- Scheduling work hours and shifts.
3- Sharing company updates , financial results .
4- Organizing workflow and ensuring that employees understand their duties or delegated tasks .

1- To pay close attention and carefully listen to the needs of the guests and to attend to their special needs
2- Knows room locations, types of rooms available, and room rates.
serivces in hotel
3- Know the location of the hotel and nearby places and services available

event management and organization