Please turn on your javascript Abdulmajed - Assistant Front Office Manager - Elaf Galleria Hotel - Jeddah, Saudi Arabia

Summary

Knowledgeable Assistant Front Office Manager With Extensive Experience In The Hospitality Industry. Efficient Multi-tasker, Proficient At Streamlining Front Office Operations. Highly Skilled In Customer Service And Conflict Resolution, Always Striving To Ensure Guest Satisfaction.

Experience

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Assistant Front Office Manager
Elaf Galleria Hotel
Oct 2018 - Aug 2022 | Jeddah, Saudi Arabia

Direct front office operation such as checking in, checking out and providing guest assistance whilst ensuring compliance with all front office policies, procedures, standards and focus on guest’s satisfaction and needs.
Participate in the development, implementation and review of the policies, procedures, practices and standards.
Select, train, develop, schedules and manage the performance of direct subordinates to ensure the efficient running of front office operations.
Maximize hotel revenue by controlling room inventory, group blocking, packages, up selling.
Maintain high visibility during peak period in order to ensure smooth running of operations, promote good public relations, take corrective actions and handle customers’ complaints to ensure their satisfaction.
Greet VIP guests upon their arrival and escort them to their room. Establish good rapport and offer assistance for the duration of their stay.
Coordinate front office duties with various departments such as Executive Office, Housekeeping, Sales and Marketing, Engineering and Security to ensure that all guests are given friendly and caring service from their arrival until their departure according to Kempinski Standards in a safe and secure environment.
Identify training needs, plans training activities and oversee their implementation for all front office sections. Follows up to ensure compliance and efficiency of training activities.
Assist in the preparation of the annual budget and manning guide and manage within budgetary guidelines.
Keep abreast of all emergency procedures, hotel promotions, product knowledge, VIP arrivals, upcoming events and brief direct subordinates accordingly so that all front office staff are able to answer guest requests and questions.
Accomplish a set of administrative duties such as leading and attending meeting, writing reports and memos and other specific duties related to the job function.
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

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Shift leader
Mövenpick City Star Hotel - Jeddah
Feb 2016 - Sep 2018 | جدة, المملكة العربية السعودية

Job Responsibilities;

carry out duties to the standards as laid down in the standard of performance manuals.
ensure all guests queries are handled promptly and efficiently.
ensure all guest requests are met regarding room allocation i.e. VIP’s, traces etc.
ensure that we collect daily quota of tech cards from guests.
make follow up calls to guests after check-in to ensure guest satisfaction
comply with the hotel policy in relation to cash handling and the billing/credit policy of the hotel.
constantly liaise with the housekeeping department to ensure all guest requests are attended to
participate in the up-sell program to move guests into, suites and higher rated rooms.
Answer telephones, transfer calls, take messages in line with the standard as set out.
ensure that work area is always maintained in a clean and organized manner.
ensure that a proper handover is given from the shift to shift.
Manage the AM/PM shifts in the front office making sure that all employees perform the tasks assigned to them and coordinate the front office activities with other departments.
attend the daily briefing as required,
act as a manager on duty for the hotel, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.
Implement and manage all standards relating to areas supervised.
monitor activities of all employees in the front office making sure they adhere to the guidelines set in the Game plan Manuals, employee handbook and hotel policies and procedures.
assist in training and documenting all employees.
book out guests if required ensuring that the situation is handled in line with the agreed procedure and all follow up is undertaken.
ensure that we maximize occupancy and rate through the managing of the shift on a day-today basis.
promote a professional service orientated environment at all times.

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Sales Representative
KUBE 3
Sep 2013 - Feb 2016 | Jeddah, Saudi Arabia

Job Responsibilities;

Provide Direct Customer Services By Informing Them Of Products And Services
Ensure That Customers Are Directed To The Appropriate Aisle
Identify Sales Opportunities And Follow Up On Existing Accounts For Business Development
Make Cold Calls To Prospective Clients And Inform Them About New Products And Deals
Meet Individual And Company Sales Targets
Promote New Products To Walk-in Customers And Record Orders
Handle And Resolve Customers’ Complaints
Explain Products’ Value And Capabilities To Customers
Process Payments In Terms Of Cash, Checks And Credit Cards
Tally Cash With Receipts At The End Of The Shift
Maintain Stocks And Inventory
Stock Shelves With Appropriate Products And Ensure Correct Price Tagging
Build New Customer Base To Maximize Sales.
Retain Existing Customers By Providing Prompt Customer Services.
Ensure That Customer Service Team Has Excellent Communication, Problem Solving And Professional Phone Etiquette Skills For Achieving Customer Satisfaction.
Ensure That Customer Complaints Are Resolved In A Professional Manner.

Education

King Abdulaziz University
Bachelor, Bachelors, Bachelors in Business Administration, Bachelor of Business‎
Marketing
CGPA 3.2/5
2019

Skills

Expert Adaptive Leadership
Expert Front Office
Expert Hotel Administration
Expert Supervisory Experience
Expert مبيعات ، خدمات عملاء

Languages

Expert English
Expert Arabic

Companies Followed