Please turn on your javascript Abdulmajed - Front Office Supervisor - Elaf Galleria Hotel - Jeddah, Saudi Arabia

Summary

Knowledgeable Front Office Supervisor with extensive experience in the hospitality industry. Efficient multi-tasker, proficient at streamlining front office operations. Highly skilled in customer service and conflict resolution, always striving to ensure guest satisfaction.

Experience

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Front Office Supervisor
Elaf Galleria Hotel
Oct 2018 - Present | Jeddah, Saudi Arabia

Job Responsibilities;

Ensure Outstanding customer care at all times.
Maintains a friendly, cheerful and courteous demeanour at all times.
Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
Supervise daily shift process ensuring all team members adhere to standard operating procedures.
Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
Allocate rooms to expected arrivals after checking the guests preferences and special requests.
Build strong relationships and liaise with all other department's especially housekeeping, reservations, food and beverages etc.
Cross Check all billing instructions are correctly updated
Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
Performs other duties, requested or deemed necessary by management.
Ensure Front office log book is always updated and actioned upon.
Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD.
Participate in hotel committees and task force assignments.
Assist all departments in servicing the guests during high volume periods.
Takes responsibility in the absence of the Duty Manager /Front office manager.

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Shift leader
Mövenpick City Star Hotel - Jeddah
Feb 2016 - Sep 2018 | جدة, المملكة العربية السعودية

Job Responsibilities;

carry out duties to the standards as laid down in the standard of performance manuals.
ensure all guests queries are handled promptly and efficiently.
ensure all guest requests are met regarding room allocation i.e. VIP’s, traces etc.
ensure that we collect daily quota of tech cards from guests.
make follow up calls to guests after check-in to ensure guest satisfaction
comply with the hotel policy in relation to cash handling and the billing/credit policy of the hotel.
constantly liaise with the housekeeping department to ensure all guest requests are attended to
participate in the up-sell program to move guests into, suites and higher rated rooms.
Answer telephones, transfer calls, take messages in line with the standard as set out.
ensure that work area is always maintained in a clean and organized manner.
ensure that a proper handover is given from the shift to shift.
Manage the AM/PM shifts in the front office making sure that all employees perform the tasks assigned to them and coordinate the front office activities with other departments.
attend the daily briefing as required,
act as a manager on duty for the hotel, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.
Implement and manage all standards relating to areas supervised.
monitor activities of all employees in the front office making sure they adhere to the guidelines set in the Game plan Manuals, employee handbook and hotel policies and procedures.
assist in training and documenting all employees.
book out guests if required ensuring that the situation is handled in line with the agreed procedure and all follow up is undertaken.
ensure that we maximize occupancy and rate through the managing of the shift on a day-today basis.
promote a professional service orientated environment at all times.

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Sales Representative
KUBE 3
Sep 2013 - Feb 2016 | Jeddah, Saudi Arabia

Job Responsibilities;

Provide Direct Customer Services By Informing Them Of Products And Services
Ensure That Customers Are Directed To The Appropriate Aisle
Identify Sales Opportunities And Follow Up On Existing Accounts For Business Development
Make Cold Calls To Prospective Clients And Inform Them About New Products And Deals
Meet Individual And Company Sales Targets
Promote New Products To Walk-in Customers And Record Orders
Handle And Resolve Customers’ Complaints
Explain Products’ Value And Capabilities To Customers
Process Payments In Terms Of Cash, Checks And Credit Cards
Tally Cash With Receipts At The End Of The Shift
Maintain Stocks And Inventory
Stock Shelves With Appropriate Products And Ensure Correct Price Tagging
Build New Customer Base To Maximize Sales.
Retain Existing Customers By Providing Prompt Customer Services.
Ensure That Customer Service Team Has Excellent Communication, Problem Solving And Professional Phone Etiquette Skills For Achieving Customer Satisfaction.
Ensure That Customer Complaints Are Resolved In A Professional Manner.

Education

جامعة الملك عبد العزيز
Bachelor, Bachelors, Bachelors in Business Administration, ‎
Marketing
2019

Skills

Expert Adaptive Leadership
Expert Front Office
Expert Hotel Administration
Expert Supervisory Experience
Expert مبيعات ، خدمات عملاء

Languages

Expert English
Expert Arabic

Companies Followed