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I bring along close to 1 years of career in field of IT while significantly contributing in enhancement of the capacity & productivity of the organization, with an excellent set of leadership skills and commitment. Completed my graduation in Information System from Arab Academy for Science, Technology & Maritime; Cairo –Egypt. I possess strong understanding of Technical Support backed by a comprehensive exposure to network management, system administration & troubleshooting of hardware/ software problems.
My key skills include Network Administration, System Administration, Infrastructure Management, End-user Support, Application Management, Hardware & Software Implementation & Maintenance, Technical Troubleshooting, LAN/WAN Installations, Data Maintenance, Backup & Recovery and Business Development
I am engaged with Advance Modern Company (AMC) as Technical Support Engineer & Network Troubleshoot, where I am responsible for taking care of the overall monitoring functioning of equipment/ peripherals and make necessary modifications to ensure system operates in conformance with specifications. Attached is my resume which showcases my progressive experience and successful track record for leading successful initiatives. My professional background and great industrial exposure coupled with an excellent track record makes me an ideal candidate for executive roles. As such, I would welcome a discussion regarding opportunities with your organization that fit my background. Please feel free to contact me by phone or email.
• Effectively monitoring functioning of equipment/ peripherals and make necessary modifications to ensure system operates in conformance with specifications.
• Experienced in Installation of OS, Software & drivers along with basic troubleshoot of LAN.
• Provided requisite security by installing appropriate antivirus/firewall/console and by restricting access to the external drive as well as disabling Auto run for the same.
• Involved in Evaluation of Systems/Terminals, Printers, Laptops, servers with other accessories and Vendor management for procurement of the same
• Handled system configuration with IP in sequence & registration of the same in windows server domain.
• Responsible to resolve the product problem in TAT as per SLA. Involve in training for support and hardware engineers
• Accountable to oversee & install computer requirements along with all related accessories, operating system installations and networking while ensuring smooth functioning of systems.
• Developed and enhanced business for the organization, identified business opportunities/ revenue models and generating business plans to achieve the same and locate potential clients in targeted segments to secure profitable business.
• Effectively monitored functioning of a team and make necessary modifications to ensure system operates in conformance with specifications.
• Conducted competitor analysis to get a fair idea of the latest market trends and the competitor moves ahead to achieve market share metrics
