Please turn on your javascript Dalia Shawki - HR and admin Specialist - Barminco for mining services - Cairo, Egypt

Summary

I am a High‐performing, strategic‐thinking professional with six years' experience in 
engineering consultancy,petroleum and mining sectors. Highly skilled at relationship‐
building with clients and across organizations and teams; exceptional writing, presenting, and 
interpersonal communication skills and administrative skills . Adept at assessing needs, generating options, and 
implementing solutions in collaboration with clients and stakeholders. Well‐versed in all phases of 
recruitment and hiring, including defining job roles, assessing needed skills and qualifications, and 
evaluating candidates. Experienced at managing projects from the requirements gathering/needs 
identification phase through to completion such as taking a part in the launching of iPhone 4 in Vodafone Egypt . 

Projects

iPhone 4 launching in Vodafone egypt

Experience

Company Logo
HR and admin Specialist
Barminco for mining services
Jun 2013 - Mar 2015 | Cairo, Egypt

My HR responsibilities was :
- Facilitating human resources processes
- Administering employee health and welfare plans
- Acting as a liaison between employees and insurance providers
- Resolving benefits-related problems
- Ensuring the effective utilization of plans related to HR programs and services
- health and welfare plans, including enrollments, changes, and terminations
- Answering employee requests and questions
- Assisting with new employee hiring processes
- Reconciling benefits statements
- Conducting audits of payroll, benefits, and other HR programs, and recommending corrective actions
- Assisting with the performance review and termination processes
- Assisting with the recruitment and interview processes

In addition to Administrative responsibilities :
- Answer and direct phone calls
- Organize and schedule appointments
- Plan meetings and take detailed minutes
- Write and distribute email, correspondence memos, letters, faxes and forms
- Assist in the preparation of regularly scheduled reports
- Develop and maintain a filing system
- Update and maintain office policies and procedures
- Order office supplies and research new deals and suppliers
- Maintain contact lists
- Book travel arrangements
- Submit and reconcile expense reports
- Provide general support to visitors
- Act as the point of contact for internal and external clients
- Liaise with executive and senior administrative assistants to handle requests and queries from senior managers

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Front Office and Public relations
KE and partners engineering consultancy
Aug 2012 - Apr 2013 | Cairo, Egypt

my responsibilities were :
- Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.- -Greet and welcome guests.
- Answer questions and address complaints.
- Answer all incoming calls and redirect them or keep messages.
- Receive letters, packages etc. and distribute them.
- Prepare outgoing mail by drafting correspondence, securing parcels etc.
- Check, sort and forward emails.
- Monitor office supplies and place orders when necessary.
- Keep updated records and files.
- Monitor office expenses and costs.
- Take up other duties as assigned (travel arrangements, schedules etc).
- communicating with colleagues and key spokespeople.
- organizing events including exhibitions, open days and press tours.

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HR Executive
Capital Drill for petroleum
May 2011 - Jul 2012 | Cairo, Egypt

- Assist with day to day operations of the HR functions and duties
- Provide clerical and administrative support to Human Resources executives
- Compile and update employee records (hard and soft copies)
- Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training, grievances, performance evaluations etc)
- Coordinate HR projects (meetings, training, surveys etc) and take minutes
- Deal with employee requests regarding human resources issues, rules, and regulations
- Assist in payroll preparation by providing relevant data (absences, bonus, leaves, etc)
- Communicate with public services when necessary
- Properly handle complaints and grievance procedures
- Coordinate communication with candidates and schedule interviews
- Conduct initial orientation to newly hired employees
- Assist our recruiters to source candidates and update our database

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Advertisement Creator temp. job
Tarek Nour Media
Jan 2011 - Apr 2011 | Cairo, Egypt

- Drawing a series of pictures to represent a script or screenplay
- Working with the Director to turn their vision into reality
- Using computer drawing and storyboarding software such as Bordo and Story board quick and in addition to manual story board drawing.

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retail representitive
Vodafone oasis store
Jul 2009 - Dec 2010 | Cairo, Egypt

- Sell Vodafone products and services to consumers.
- Demonstrate products and show consumers how to maximize their features.
- Explain different customization features.
- Discuss warranties and replacement parts.
- Process orders in person and over the phone.
- Check inventory to ensure product is in stock.
- Bag and package purchases.
- Remove security devices and place neatly in bag.
- Collect methods of payment and dispense change.
-Collect and research information needed to identify and resolve problematic situations.
- Operate cash registers.
- Count the day's money transactions at the end of the day.
- Set up display cases.
- Determine seasonal trends and adjust displays as needed.
- Ensure pricing is correct.
- Distribute coupons and verify that coupons are not expired.
- Demonstrate electronics and their features such as cell phones and internet sticks and mifis.

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operations specialist
ISIS Tours Co-operation
Jul 2007 - Oct 2009 | Cairo, Egypt

- Deciding how many holidays to sell each season and the resorts to use.
- Visiting resorts to ascertain accommodation quality and suitability.
- Liaising with coach operators, airlines, hoteliers and resort reps.
- Agreeing service levels, contracts and costs.
- Confirming customer names with airlines/hotels.
- Collecting, evaluating and responding (as appropriate) to customer feedback.
- Using market research information to guide decisions.
- Producing brochures and internet-based information.
- Providing pricing information.
- Marketing holidays to clients via travel agents, websites, brochures and television advertising.
- Handling bookings, invoicing and issuing of tickets.
- Predicting profits or number of bookings.

Education

Ain Shams University
Bachelor, Bachelors, Bachelors in Arts, ‎
Mass Communication, Advertising and Public Relations, Human Resource
Grade C+
2011

Skills

Beginner Adobe Illustrator
Expert Handling Assignments
Beginner InDesign Adobe
Expert Online Marketin
Expert Oracle Knwoledge
Expert Siebel

Languages

Expert Arabic
Intermediate German
Expert English

Companies Followed