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Evaluate employees skills and performance quality.
Ensures that the staff involved in a project are kept informed about developments and plans
Ensure that new staff members receive appropriate introductory training.
Organize training sessions specific to various roles in the company. Periodically evaluate ongoing programs to ensure that they reflect any changes
Identifying and resolving workflow and production issues. Documenting quality assurance activities and creating audit reports.
Making recommendations for improvement.
Customer service agent
