Please turn on your javascript mazin - Certified Guide - Saudi Commission for Tourism and National Heritage - الرياض, المملكة العربية السعودية

Summary

A management professional with 15+ years of proven track record in strategic marketing, business development, public relations, customer services, hospitality, health care industry, events organizing, media, investment and consumer marketing, support services professional, seeking a challenging position in a dynamic organization to contribute acquired skills in driving tangible organizational objectives and charting a mutual growth path. I hold bachelors and master\'s degrees in business administration and management

Experience

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Certified Guide
Saudi Commission for Tourism and National Heritage
Mar 2006 - Present | الرياض, المملكة العربية السعودية

Job Role Hospitality/Tourism/Travel/Marketing
Responsibilities will include planning and organizing tours around a certain area of interest.  Will play the role of a cultural ambassador, offering commentary and interesting tidbits of information, which will allow visitors to fully experience and enjoy the social, cultural and historical highlights.  The tour guide leads groups of visitors through points of historical, cultural or regional interest.  They provide in-depth knowledge about destinations frequented by tourists, vacationers, and students.  Organize tours by groups or individuals in coaches, cars or on foot look for an area that can generally be of great interest to a group or a particular group of people.  Communicate with the groups or their representative about the details of the tour - assembly time and place, destination, accommodation, transportation, immigration concerns.  Arrange the necessary permits or letters of communication to the area of destination before the tour.  Finalize all the details with the tour group or their representative. Offer specialist knowledge on subjects like history, arts, and sciences, designs and architecture, lifestyle and traditions.  Communicate with the tour group in a cheerful and engaging manner.Lead the tour groups to points of interest and at the same time provide useful and interesting information, make sure of the safety and convenience of the tour group.  Make sure all the members of the tour group follow the schedules set Communicate with the appropriate officials in the tour destination - like the police, medical institution or tour destination officials. Make sure that the tour group will be sent home as safely as possible.
Job required as will special skills like  Being flexible and proactive. • Having good presentation skills. • Being enthusiastic and friendly. • Having good verbal communication skills. • Being able to interact with people from different backgrounds. • Having multiple language skills. • Being able to work with a team. • Having time management skills. • Being able to retain historical facts.  Having excellent knowledge about points of interest of specific cities.

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Administrative Assistant Support Services
King Khaled Eye Specialist Hospital
Jan 2002 - Present | الرياض, المملكة العربية السعودية

Job Role: Management and logistic support
Assisting in corporate strategic planning as a member
of the support services executive management team.  Leading and developing a team of support services professionals who effectively partner with key stakeholders.  Establishing and implementing short- and long-range departmental goals and objectives.  Providing advice and counsel to management and employees on all department related matters.  Managing risk through ensuring compliance with in country laws and ministry standards, effective handling of employee relations issues, completing appropriate reporting, etc.  conducting inspections of all areas within the department Services  Overseeing strategic direction including Policy and procedures, organizational design, induction training and development  Acting as the catalyst for change management and provide leadership in these initiatives.  provide orientation for new employees  Coordinate with the Human Resources Department for the employees as per the Rules and Regulations of the ministry with Rights and Duties of Workers in View of the Saudi Labor Law.  Assist Human Resources Department in preparing staff job description
Preparing/Revising the Department budget.  Work as a team to implement hospital strategy and general guidelines.  Uses communication channels appropriately; follows the chain of command discussing issues with the immediate supervisor first. Communicates in a clear, Accurate and timely manner.
 Performs other job related duties, as assigned.
 Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
 Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
 Maintain scheduling and event calendars, and coordinate conferences, meetings, or special events.
Develop meeting agenda and prepare meeting information packages, record and transcribe minutes, compose memorandum for all related actions, and track follow-up issues to completion.
 Ensure quantities of office supplies are maintained.
 Ensure that logistical arrangements are made.
 Participates in and supports quality improvement and safety activities as an individual or as part of a multidisciplinary team.
 Organizes and lead field trips in and out of the Kingdom.
 Assists in the planning and execution of different types of activities as assigned.
 Coordinates with different companies, hospitals, factories universities, ministries authority and etc. for upcoming department activity such as Invitational events or conference.
 Contributes new ideas in terms of activities, events, programs and different aspect for the betterment of the department.
 Ensures the smooth daily operation of department.
 Assists in maintaining on-going department equipment, quality control and inventory.
 Prepare all required reports i.e. weekly, monthly, quarterly, and annual report and submit to the Human Resources in a timely manner.
 Monitor and assess the Departmental employees in relation to scheduling of duties and responsibilities.
 Yearly evaluation for the employees of Position Description /Performance Appraisal PDPA

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International Trainer
World Federation of Tourist Guide Association (WFTG)
Apr 2012 - Nov 2018 | الرياض, المملكة العربية السعودية

Job Role: Teaching, Training
Train the Trainer course - TTT- is for guides who would like to work as guide trainers and for those who are already working as guide trainers and would like to improve their skills.  To provide tourist guides with the skills, knowledge, and materials they need to succeed in their objectives.  Help individuals to invest in their profession through training, education and mentoring.  Tourist Guide Training Programs course emphasis to improve,  The communication skills,  Self-motivation and enthusiasm.  A clear speaking voice.  Good descriptive skills.  Good planning and organizational skills.  Knowledge in history, culture heritage and general information of different part of the world.

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Public Relation and Protocol Coordinator
Dr. Yousef Al-Magbel Medical Center
Apr 2005 - Aug 2015 | الرياض, المملكة العربية السعودية

Job Role: Marketing and PR
• Built the company brand by defining and executing PR effort - Developed ways in which the public image of the firm could be improved to generate more business opportunities.
• Served as a creative copywriter for - Sales pitches, presentations, brochures, web promotion and marketing materials.
• Planned and organized firm’s proactive presence in several communication channels, including - Traditional media channels, online, social media, business/commercial events, conferences and industry meetings.
• Media Channels:
• Developed new strategies for maintaining good relationships with the media
• Identified relevant media influencers, and generated awareness of opportunities.
• Worked in collaboration with the media houses to develop new ways and strategies for attracting customers, other media audiences and the general public.
• Supervised strategies for press releases and social media.
• Maintained media contacts, which were necessary for the execution of the media action, plans, to enhance the brand image of the firm.
• Wrote and managed several press releases per week - Administered press inquiries, coordinated talent interviews, and gathered ‘background’ information.
• Represented the firm on the market and among the public, as well as in front of the media - Handled all the queries of customers to offer the best possible solution.
• Plan foreign and domestic visits, ceremonies and special events.
• Identify security risks and create safety plans.
• Make and send invitations.
• Create suitable seating arrangements.
• Arrange photo opportunities and press conferences.
• Develop itineraries and agendas.
• Schedule and book transportation.
• Arrange lodging and meeting accommodations.
• Prevent etiquette breaches or embarrassing cultural blunders.
• Develop strategy goals, objectives and programs for the firm.
• Research and maintain reliable sources of political, economic and social trends of global cultures.
• Keep a list of key business leaders and government officials.
• Arrange meetings to exchange policies and programs.
• Maintain, prioritize and file confidential records.
• Be available at any time as per needed.
• Meets and greets guests at official events and monitors events to ensure it follows proper
• Protocol.
• Responsible for maintaining Embassy’s contact database.
• In coordination with Embassy officials, develops and maintains contact lists and guest
• Lists for receptions, lunches, dinners, and other representational activities. Ensures that
• The data is accurate.
• Participate in meetings, conferences and social functions to aid on matters of protocol.
• Maintains and updates biographic profiles.
• Keeps a calendar of events of interest for Embassy personnel of special events.
• Receives Embassy visitors and VIP as directed.

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Patient Payment Assistant PPA
King Khaled Eye Specialist Hospital
May 2006 - Dec 2008 | الرياض, المملكة العربية السعودية

Job Role: Accounting/Banking/Finance/ Healthcare
 Encodes medical data of the patients.
 Makes the quotation for all kinds of surgery of the different eye clinic division.
 Checks all files before the clinic starts.
 Controls the distribution of patients between the clinics and other related Department most especially technical area, ultrasound, operating room and etc.
 Makes all necessary arrangement for price list for eye examination as per physician’s request with the coordination of Finance Department.
 Responsible for the maintenance of the computerized Accounts receivable reports and records.
 Prepares monthly summary for the accounts receivable.

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Interpreter
King Khaled Eye Specialist Hospital
Feb 1999 - Oct 2001 | الرياض, المملكة العربية السعودية

Job Role: Healthcare
• Medical interpreters provide language services to non-English-speaking patients to help them communicate with doctors, nurses, and other medical staff.
• Medical interpreters work with non-English speaking patients in hospitals, physician's offices, clinics, rehabilitation facilities, nursing homes and mental health clinics.
• They act as conduits between patients and medical professionals by listening to the professional and orally translating information into a patient's native language in layman's terms.
• The medical interpreter then translates the patient's response back to the professional, using proper medical terminology.
• Interpreters may translate such information as the reason for a medical visit, past medical history, and family medical history, as well as explain medical and surgical procedures, giving medical care instructions, providing drug information and scheduling follow-up appointments.

Education

King Saud University
Master, Masters, , Master degree‎
( Master Degree of Health Care Management And Hospital Administration (MHHA
CGPA 4.4/5
2017
King Abdulaziz University
Bachelor, Bachelors, , Bachelor degree‎
B.Sc. Bachelor of Science in Business Administration International Business Administration
CGPA 3.8/5
2011

Languages

Expert English