Plan and organize accommodation, catering, and other hotel services.
Primarily promotes and markets the hotel in order to increase business.
Manage budgets and financial plans and controlling expenditure.
Maintain statistical and financial records for the hotel.
Responsible for setting and achieving sales and profit targets.
Run the recruiting, training and monitoring staff in all their activities for the hotel and its customers.
Responsible for the scheduling of individuals and teams.
Deals directly with the employee problems and also helps to make sure that they are getting trained properly.
Keeping the hotel staff working in a good and contented mode.
Responsible for meeting and greeting customers.
Responsible for any complaints or comments that are made by the customer.
Address problems and troubleshoots any difficulties that the customer may have.
Make sure that the customer is kept with good accommodation.
Ensures events and conferences run smoothly.
Markets to get the regular conferences to return and adds new groups available for conference site.
Responsible for clients and regular customers.
Responsible to make sure that other functions are taken care of in the operations of the hotel.
Supervising of maintenance department.
Deals with contractors and suppliers to make the best deals when it comes to using their services for the hotel.
Ensuring security is effective and must put the system into place.
Make sure that there is a house detective on duty, alarms are set.
Make sure that characters who are suspicious, not residents, do not hang around the hotel’s lobby and other areas.
Carry out inspections of property surrounding the hotel.

Train and Super Vise the Accounting Team for the Daily Accounting Transaction.
- Check on Daily Basis the Clients and Vendors Balances.
- Prepare the Cash Flows Report.
- Monthly Reports.
- Control and Monitor the Cash of the Branches of the Ticketing and tourism.
- Prepare the Budget for the New Financial Period with cooperation of the finance Manager.
- Prepare the Financial Reports for the Ended Financial Period (Cash Flow –Income Statement – Balance
Sheet)

Implementing systems for collecting, analyzing, verifying, and reporting financial information; managing Staff.
- Produced the Financial Position reports for years 2013& 2014
- Implementing the Invoicing systems for 2 major projects with HRDF (Human Recourses Development fund)

- Handling Subcontractors Accounts & Reconciliation
- Handling Insurance Accounts & Reconciliation
- Handling Bank Loans & Interest Accounts
- Handling Updating Assets Book & Monthly Depreciation
- Sharing in Preparing Monthly Financial Analyses Reports - Follow up employees’ consignments Accounts
- Sharing in Preparing Monthly Payroll Accounts
- Running Monthly Stores Inventory & reconciles Discrepancies.
- Translation of Database for financial Years 2010 & 2011 from English to Arabic - For Classification of Company Requirements.

Establishes financial status by developing and implementing systems for collecting, analyzing, verifying, and reporting financial information; managing Staff.
- Achieves accounting operational objectives by contributing accounting information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.
- Meets accounting financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
- Confirms financial status by monitoring revenue and expenses; coordinating the Collection, consolidation, and evaluation of financial data; preparing special reports.
- Maintains accounting controls by establishing a chart of accounts; defining accounting policies and procedures.
- Guides other departments by researching and interpreting accounting policy; applying observations and recommendations to operational issues.
- Maintains financial security by establishing internal controls.
- Avoids legal challenges by understanding current and proposed legislation;
- Enforcing accounting regulations; recommending new procedures.
- Protects organization's value by keeping information confidential.
- Updates job knowledge by participating in educational opportunities; reading Professional publications;
maintaining personal networks; participating in professional organizations.

Determines annual unit and gross-profit plans by implementing marketing strategies; analyzing trends and results.
- Establishes sales objectives by forecasting and developing annual sales quotas for regions and territories; projecting expected sales volume and profit for existing and new products.
- Implements national sales programs by developing field sales action plans.
- Maintains sales volume, product mix, and selling price by keeping current with supply and demand, changing
trends, economic indicators, and competitors.
- Establishes and adjusts selling prices by monitoring costs, competition, and supply and demand.
- Completes national sales operational requirements by scheduling and assigning employees; following up on
work results.
- Maintains national sales staff by recruiting, selecting, orienting, and training employees.
- Maintains national sales staff job results by counseling and disciplining employees; planning, monitoring, and
appraising job results.
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional
publications; establishing personal networks; participating in professional societies.
- Contributes to team effort by accomplishing related results as needed.

Customer Satisfaction (Guest Feedback, Social Media Review).
- Financial Performance (Up selling, Room Revenue, Operation Auditing).
- Showing Initiative, Problem Solving, Staff Training, Team Leading.
- Manages and motivates the Front Office team in order to provide a high standard of service for customers.
- Welcomes guests and fosters customer loyalty through his/her friendly manner.
- Develops high quality relationships with guests throughout their stay.
- Handles any guest complaints or contentious issues that cannot be settled directly by team members and
provides a fast solution.
- Oversee and supervises guest arrivals and departures with the front office executive and duty managers.
- Provide high level of customer service and maintain a high profile in the day to day front office operations.
- Ensure that personalized service is offered to each and every guest.
- Ensures that the pricing policy and internal audit procedures are duly applied.
- Supervises the management of debtors, group and individual guest invoicing and cash operations.
- Monitor all executive floor executives to ensure maximum guest satisfaction through personal recognition and
prompt cordial attention from arrival through departure.
- Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests.
- Prepare monthly and daily revenue report and circulate to all HOD's.
- Prepare Room revenue and occupancy forecast take action on rate strategies.
- Is involved in recruitment of new team members for front office.
- Integrates and trains employees, providing support for skills development.
- Ensures that all front desk employees are well presented (uniforms, personal hygiene etc), and also punctual.
- Ensures that the workplace remains clean and tidy
- Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and
policies and knowledge of the local area and events.
- Makes sure that the hotel's pricing policy and sales pitches are duly applied in order to optimise REVPAR
- Ensures that guest documentation and information is available and up-to-date.

Supervision of all Front desk operations

May 2003 - Dec 2004 Oberoi Mena House Cairo, Egypt Front Desk Supervisor
Trains, cross –trains, and retrains all front office personnel.
- Participates in the selection of front office personnel.
- Schedules the front office staff.
- Supervises workload during shifts.
- Evaluates the job performance if each front office employee.
- Maintains working relationships and communicates with all departments.
- Maintains master key control.
- Verifies that accurate room status information is maintained and properly communicated.
- Resolves guest problems quickly, efficiently, and courteously.
- Updates group information. Maintains, monitors, and prepares group requirements. Relays information to
appropriate personnel.
- Reviews and completes credit limit report.
- Works within the allocated budget for the front office.
- Receives information from the previous shift manger and passes on pertinent details to the oncoming
manager.
- Checks cashiers in and out and verifies banks and deposits at the end of each shift.
- Enforces all cash-handling, check-cashing, and credit policies.
- Conducts regularly scheduled meetings of front office personnel.
- Wears the proper uniform at all times. Requires all front office employees to wear proper uniforms at all times.
- Upholds the hotel's commitment to hospitality.
- Prepare performance reports related to front office.
Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily. Ie flash report, allowance etc.
- Monitor high balance guest and take appropriate action.
- Ensure implementation of all hotel policies and house rules.
- Operate all aspects of Front Office computer system, including software maintenance, report generation and
analysis, and simple configuration changes.
- Prepare revenue and occupancy forecasting.
- Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
May 2002 - Dec 2003 Oberoi Mena House Cairo, Egypt Front Desk Cashier Supervisor
Achievements:
- Operates front office posting software.
- Obtains the house bank and keeps it balanced.
- Completes cashier pre-shift supply checklist.
- Completes guest check-in procedures.
- Clarifies customers question or concerns about the charges on their bills.
- Maintains adequate supplies of outlet stationery for cashiers.
- Assists with distribution of month end reports as directed by accounts or front office manager.
- Attends meetings as required.
- Maintains a track of all high balance guests.
- Check and follow up on all bills on hold.
- Check the billing instructions are correct for all expected departure guest as setup required auto routing or
auto transfer on the PMS / Guest folio.
- Give on the Job training for new staffs.
- Follow up on all deposit dues / deposit to be paid.
- Post charges to guest accounts.
- Handles paid-outs.
- Transfer guest balances to other accounts as required.
- Cashes checks for guests following the approval policy.
- Completes guest check-out procedures.
- Settles guest accounts.
- Dispenses guest records after the guest checkout
- Handles cash, traveler’s cheque, credit cards and direct billing requests properly.
- Posts non-guest ledger payments.
- Makes discount adjustments.
- Disperses guest record upon check-out.
- Balances department totals at the close of the shift.
- Balances cash at the close of the shift.
Jun 2001 - May 2002 Oberoi Mena House Cairo, Egypt Senior Front Office Cashier
Achievements:
- Handling VIP Accounts (Corporate - Individuals - Travel Agencies)
- Review and revise all daily Front Desk Booking Journal Vouchers
- Handling Problems & Mistakes Correction
- Follow up Travel Agencies Payment & Collect Advance Payment for Group & Corporate Reservations - Monthly Accounting Reports (Debit Balances - Collections – Advance Payments)
- Prepare Monthly Statistics Reports.
Jun 2000 - Jun 2001 Oberoi Mena House Cairo, Egypt Front Office Cashier
Achievements:
- Individual Clients Accounts (Journal Vouchers Booking- Accounts Reconciliation - Payment Collections)
- Groups Clients Accounts (Journal Vouchers Debit & Credit Booking-Accounts Reconciliation-Payment Collection
Closing Clients Accounts)
- Corporate Functions Accounts (Journal Vouchers Debit & Credit Booking -Accounts Reconciliation - Payment Collection
- Closing Clients Accounts)