• Resolve customer complaints or answer customer’s questions regarding policies procedures
• Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes
• Implement corporate or departmental policies, procedures, and also service standards in conjunction with management
• Discuss job performance problems with employees to identify causes as well as issues to work on resolving problems
• Train or instruct employees in job duties or company policies or arrange for training to be provided
• Evaluate employees job performance as well as conformance to regulations recommend appropriate personnel action
• Review records or reports pertaining to activities like production, payroll, or shipping to verify details, monitor work activities, or evaluate performance
• Recruit, interview, and also select employees

• Interpret as well as communicate work procedures company policies to staff
• Prepare issue work schedules, deadlines, and also duty assignments for office or administrative staff
• Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance
• Compute figures like balances, totals, or commissions
• Research, compile, and also prepare reports, manuals, correspondence, or other information required by management or governmental agencies Coordinate activities with other supervisory personnel or with other work units or departments
• Analyze financial activities of establishments or departments as well as provide input into budget planning preparation processes
• Develop or update procedures, policies, or standards
• Make recommendations to management concerning such issues as staffing decisions or procedural changes
• Consult with managers or other personnel to resolve problems in areas like equipment performance, output quality, or work schedules
• Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work

• Responsible for understanding of the work-flow the information-flow
• Check the work of other document control employees/contractors for making sure consistency plus conformance with Company standards, policies practices
• Interface with project management staff to ascertain schedule of deliverables, distribution lists - matrices - for projects
• Provide data for progress reporting including percent complete, earned value other schedule/status reporting
• Maintain organize files of - controlled - documents, including incoming outgoing transmittals
Maintain tracking database of - controlled – documents
• Interface with staff, vendors clients to make sure timely delivery of scheduled deliverables
• Meet deadlines prescribed by staff, clients, vendor’s delivery requirements
• Check all work for compliance to the project plan, Company policies/procedures database conventions/standards
• Balance requirements of multiple projects at various stages of completion
• Prioritize work assignments of self others
• Schedule work of self to document, distribute, file as well as report on - controlled - documents to meet internal external deadlines
• Follow established Company as well as department guidelines plus practices to include consistent use of filing documentation conventions

Maintain executive’s agenda and assist in planning appointments, board meetings, conferences etc, and Receive and screen phone calls and redirect them when appropriate, Handle and prioritize all outgoing or incoming correspondence
(e-mail, letters, packages etc.), Make travel arrangements for executives, Handle confidential documents ensuring they remain secure, Prepare invoices or financial statements and provide assistance in bookkeeping, Monitor office supplies and negotiate terms with suppliers to ensure the most cost-effective orders, Maintain electronic and paper records ensuring information is organized and easily accessible, Conduct research and prepare presentations or reports as assigned.