❖ Manage and supervise the department activities and report performance to Vice Rector. ❖ Build up long-term business relationship with market partners and enhance current strategies to achieve the organization goals.
❖ Accelerate business process management and improve decision management and dynamic case management efforts.
❖ Investigate and determine the most critical business functions and systems, the staff and technology resources needed for operations to run optimally, and the time frame within which the functions need to be recovered for the organization to restore operations as close as possible to a normal working state.
❖ Monitor, follow up and update the departments’ yearly dashboard and prepare monthly progress report.
❖ Manage and implement the department action plans and guarantee reaching the targeted KPIs.
❖ Conducting research on market insights, feasibility studies, business operation development, business opportunities, industry trends, competing organizations, customer demographics, new technologies and more.

Duties:
• Lead and train claims department team.
• Manage total loss claims and leverage on recovery cases to enhance collections of receivables.
• Manage and review surveyor approvals to the service providers and revised them when necessary.
• Manage and negotiate with other insurers to finalized the recoveries and outstanding claims.
• Manage issuing quarterly reports to review and control the average claim costs and submit the results
with recommendation actions for review by senior claims committee.
• Analyze claims figures to explain cause of losses, trends, and provide solutions.
• Manage after service procedure to guarantee customer satisfaction.
• Manage monthly outstanding claims and submit the reports statement for review by senior claims
committee.
• Review and analyze the recovery process in terms of payables and receivables including third party
claims.
• Review the process of the third party’s settlements and closed cases accordingly.
• Establish communication to generate channels between claims department and other stake holders such
as finance, reinsurance, and underwriter departments to finalize outstanding claims.
• Regularly review the exist agreements with services providers (workshops, spare parts suppliers) to
assure to have the most discounted percentage in the market.

Accomplishments:
• Rebuild and reorganize claims process methods to save time, smoothness workflow, and reach accuracy.
• Build team force to achieve growth and saving goals up to 2~5% annually.
• Growth targets in salvage collecting up to ~2% annually.
• Significant reduce the number of outstanding claims and guarantee keeping them up to date.
• Implement the process of the company claims portfolios, guidelines and settlements in accordance with the company procedures, interests, and SAMA regulations.