• A positive-thinking, results-oriented, and team-spirited professional with over 9 years of insightful experience in Logistics coordination, Administration, Customer Service, Banking Operations and Sales across industry verticals.
• A team-player with excellent ability to coordinate with different people at one time under difficult situations and the ability to bring out the best in others while creating a healthy and friendly work environment.
• Demonstrate excellent interpersonal and communication skills; expert at fostering solid and professional relationships with customers, colleagues, and executives while maintaining high ethical and quality standards, professional demeanour, and a cooperative attitude.
• Known for keen eye for details with proven effectiveness to multitask in competitive and fast-paced environments.
Business Planning Assistant - Strategic Planning Department, (July 2011 –Onwards)
Logistics Assistant - Sales & Logistics Department, (July 2010 - July 2011)
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As Business Planning Assistant
Responsibilities
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• Assist the Strategic Planning Manager in defining, developing and implementing business planning processes
• Meticulously follow approved section policies, processes, and procedures and monitors adherence so that work is carried out in a controlled manner
Deftly coordinate with the companies to collect the necessary information needed for the contracts developments and shipments tracking of feed-stocks
• Judiciously collate the needed information from operations to ensure that the specifications of the products and requirements are aligned with the invoices and POs issued
• Carefully follow up on the purchasing and the shipments by reviewing the orders, receipts and stock to ensure the continuity of operations and processes
• Strategically support the planning in collecting the necessary information (externally and internally) to be used in analysis and reports development
• Expertly review the different documents (LOI, Quality Certificates, Bill of Lading, etc...) of all the shipments to ensure that they accurate and as per the purchase orders and requirement
• Comply with all relevant safety, quality, health and environmental procedures to ensure a healthy and safe work environment
• Significantly contribute in safety, health and environmental programs
• Perform other related duties or assignments as directed
As Logistics Assistant
Responsibilities
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• Scrutinized all invoices for logistics services against service requests made from the logistics office and submitted invoice package to the logistics officer for certification
• Presented payment requests for logistics services after allocating various costs to the requesting programs
• Monitored the status of incoming international supplies, and coordinated with the central Supply Division
• Deftly coordinated with customers/ warehouse personnel for the reception of goods
• Supervised the day to day activities of the organization-appointed clearing agents, informing them about inbound shipments and ensured that the necessary documentation was provided to the forwarder
• Followed up with the central supply office for provision of exemption requests
• Reviewed and summarized all expenditure and provided activity report to the logistics officer
• Efficiently processed logistics requests from programs and ensured follow-up action was completed
• Executed additional administration tasks at the request of the logistics officer
• Provided goods status reports to concerned programs and to the logistics unit at national level
• Responsible for maintaining a record of all outstanding purchase orders with external vendors
• Arranged transportation and forwarding services for all orders to ensure material was delivered as per schedule.
• Expedited all critical orders with local subcontract vendors
• Reviewed expediting schedules on all customer orders, obtained and forwarded information to planning and sales teams • Responsible for all duty customs sales and tax functions, including certification and verification, drawback, and compliance with governmental agencies.
• Reviewed freight rates: air, courier, and land.
• Liaised with custom brokers for updated reporting procedures and valuations
• Developed the strategy and managed the marketing programs that drove demand for the products
• Implemented sales action plans and coordinated marketing activities to generate sustained business growth
• Planned and conceptualized strategies for effective business development, order execution, price negotiations, post sales follow up with clients for payments and providing client service
• Maintained record of existing and new customers for follow up and business promotions • Coordinated processes to ensure effective order execution and timely deliveries of Cement.
• Managed the dispatch system to receive the truck single delivery order (SDO) to ensure timely dispatch of finished products
• Interfaced with people at all levels, managing healthy work environment and inculcating bonded teamwork with high work ethics
• Liaised with stakeholders including partner organizations, suppliers and distributors, colleagues, and customers, building professional relationship with them for increasing market exposure, etc.
• Managed business growth along with a focus on customer retention, developing business strategies for achieving performance targets, providing excellent sales and after sales services for maximizing sales, consumer satisfaction, and customer retention