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A BCS Graduate, Diploma holder in computer networking & telecommunication, CCNSP
(Cyberoam Certified Network Security Professional) and having years of experience in
Information Technology administration, maintenance and Facility Management.
Seeking a challenging opportunity in a fast growing and forward thinking company in the field
of Information technology or Facility management where I can contribute and create positive
energy to my colleagues and vice versa.
As a group IT System Administrator I am responsible for managing existing operations and
implementing new operations processes within the organization expectations across all
groups.
Implementation in-house Microsoft Exchange 2016 with Microsoft virtual Machine.
Implementation of Sophos XG Firewall.
Implementation of Sophos cloud based antivirus solution.
Implementation of Sophos RED(remote either net device) for 25 showrooms in
kingdom.
Implementation of Uni-trand 814 hardware backup solution.
Implementation of Site to Site VPN Connection for Branch office and showrooms.
Implementation of centralized CCTV system in head office for all the showrooms and
branch offices.
Managing Microsoft licenses to meet the user requirements.
Microsoft Remote Desktop Server Administration.
Microsoft SQL 2012 Servers Management.
Management of IT organization processes.
Performance management, plan monitoring and evolution, metrics development
Microsoft AX2012 ERP Administration & User Rights Management.
Microsoft Ax 2012 ERP Workflow management and implementation.
Microsoft AD DC 2012 Administration.
Microsoft Exchange 2013 Administration.
Microsoft Remote Desktop Server Administration.
Microsoft SQL 2012 Servers Management.
Management of IT organization processes.
Performance management, plan monitoring and evolution, metrics development.
Management of the procurement of all IT-related purchases.
Recommending infrastructure improvements; developing, implementing, and
ensuring compliance with operational policies and procedures.
Maintaining computer operations, network, and telephone capabilities by utilizing a
combination of internal resources as well as external vendors.
Administration of Windows server 2012 domain controller and Microsoft 2012 domain
controller and Microsoft exchange 2013.
Managing the day-to-day management of IT organization processes.
Performance management, plan monitoring and evolution, metrics development.
Management of the procurement of all IT-related purchases.
Recommending infrastructure improvements; developing, implementing, and ensuring compliance with operational policies and
procedures. Maintaining computer operations, network, and telephone capabilities by utilizing a combination of internal resources as
well as external vendors.
Responsible for migration of Microsoft 2003 domain controller and Microsoft exchange 2003 to Microsoft 2008 domain controller and
Microsoft exchange 2010.
Responsible for Routine backups, New server deployment, management and maintenance, Microsoft Windows server 2010
administration, server performance / uptime monitoring.
Responsible for maintaining Over 100 LAN & VPN users with Microsoft Windows XP, Vista Windows 7,Microsoft Office Professional 2003,
2007 and 2010.
Bridges Marketing Communication solution is one of the leading direct market service providers in the Kingdom, having offices in Riyadh,Dammam, Lebanon and UAE. NCB, NCB Capital, Galaxy, P&G, Sadafco, Jeddah Hilton, Sony Ericson etc are few of our leading clients.
Bridges provides services like, direct marketing, design, Client relationship management over Telecom and Tele marketing services. Bridges having an employee strength of 100 Computer users which includes the 50 Call center operators.
Bridges IT infrastructure includes, CRM Management, Male and Female Call Centers for clients, Tele Marketing Call Centers, Database Support for different clients and Interactive Voice response system, Call recording facility for quality assurance, other departments like human resources, purchase, accounting and those a centralized IT administration system.
Reporting to CEO
Providing VOICE and Video conferencing facilities for in-house and overseas meetings.
Key player for execution of \"Bridges Contact / Call Center\" in the right direction and to provide the outstanding performance.
Contact STC Accounts manager for getting the services enabled, Up gradation and related requirements, Follow ups and coordination of
STC technical team to meet our requirements.
Independently handling the software as well hardware (Altigen System, Microsoft CRM software and Two AVAYA Systems).
Responsible for establishing complete network infrastructure and contact center with Altigen enterprise contact center system.
Responsible for Ms Windows Active directory 2003, Ms Exchange 2003, Ms ISA 2000, Nortel PBX, Altigen Contact / Call Center server, Avaya
IP office 412.
Responsible for Routine backups, New server deployment, management and maintenance, Ms Windows 2003 server administration,
server performance / uptime monitoring.
Responsible for maintaining Over 100 network users with Ms Windows XP, Vista and Ms Office Professional 2003 and 2007.
Manazel Al Haramain is a division of Iqar Iqabda focusing Tele marketing, Tele sales and call centered specialist in the kingdom. They have an infrastructure with 75 Call center agents and around 150 computer system users.
Reporting to IT director.
Maintaining total computers and telecommunication networks (since the company initiated the contact center)
Customizing and configuring HP & Dell servers, mounting, installation of appropriate software and application.
Trouble shooting and maintenance of client machines and telecom equipment’s.
Providing the technical support to the networks and software of the contact center through Altigen system.
Technical support to Nortel PABX system with over 100 extensions and caring the 25 trunk lines.
Responsible for Routine backups, New server deployment, management and
maintenance, Microsoft Windows server 2008 administration, server performance /
up-time monitoring.
Responsible for maintaining Over 200 LAN & VPN users with Windows 7, Windows 8,
Microsoft Office Professional 2007, 2010 and 2013
Contacting service providers like STC, Cyberia net for resolving technical problems.
To monitoring the call center agents and assisting their support for the customer services.
Preparing monthly reports for Agent total talk time, call in queue, DND status etc for the perusal of top-level management.
Tracking down the landline from the external main switch board and align with the various requirement of projects.
Reporting to Chairman.
Worked as a close coordinator to the owner / production manager department as a hardware and network administrator.
Implemented Window NT 4 Active Directory, MICROSOFT ISA server, File server, Print server I was the first person in Al Karam Textiles to introduce the centralized system for the In-Out of manufacturing raw material / finished material / stock inventory / distributors with Accounting & Finance Department.
Supported the management in tracking out many major issues related to the stock & sales reporting for any requirement of hardware/software, taken action by requesting quotations from various suppliers and negotiated for the best deals with the interest of proprietor to benefit financially and after sales service.
Expedited purchase orders by identifying and resolving vendor Maintained operating files of departmental information and prepared related reports Researched product market information relating to equipment and supply purchases and monitored delivery schedules to insure material arrived on time Advised and coordinated with other departments throughout the company regarding purchasing.