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Over 12 years of broad-based project and quality management expertise implementing systems and technologies, with international specialization, and dedicated advocate for change to identify, support and enhance business value from concept to completion.
▪ Versatile, tri-lingual Project Manager with expertise driving projects and leading cross-functional teams maintaining focus on achieving bottom-line results while formulating and implementing business solutions to meet a diversity of needs.
▪ Quality Assurance and Improvement leadership with over a decade experience in managing projects' technical risks, ability to develop a solution for complex problems, awareness and active knowledge of industry best practices and standards.
▪ Interface and Communication Management with attention to detail to exceed stakeholders and customer expectations and maintain high levels of client satisfaction.
Areas of Expertise
✓ Business Strategy and Agile Project-Portfolio Management
✓ ICT Management and Consulting (Digital Transformation)
✓ Total Quality Management, Leadership, and Sustainability
✓ Systems Engineering Design Management (e.g. V-Model)
Agile change agent with experience in digital projects – Planning, leading, organizing, and motivating agile project teams to achieve a high level of performance. Delivering solutions, and services in support of approved business driven portfolios of work. Assuring high-quality solutions that meet functional requirements and delivery schedules. Providing recommendations, status updates, and business value propositions to the owner.
Project Management function to support government digital transformation initiatives under the "National Transformation Program 2020", serving the strategic objectives of "Saudi Arabia's Vision 2030", with a focus on Smart Cities' applications and services. The goal is to enhance collaboration among the entities, restructuring the initiatives to maximize their impact, developing the detailed implementation plan, and supporting the portfolio strategy.
Managing the design/implementation until operation, including quality governance, Testing, V&V, and maintenance facilities. Coordinating projects, making detailed plans to accomplish goals and directing the integration of technical activities. Analyzing technology, resource, and business needs in order to assess the feasibility of projects. Directing, reviewing and approving product design and changes. Managing the client acceptance and delivery.
Consultant for the ATVAM project (Automatic Traffic Violation Administering and Monitoring) Systems Engineering lifecycle: I was involved in the initiation phase going through implementation until the operation taking care of the quality of the specification development, compliance with MOI requirement, anticipating and analyzing risks related to system deficiencies and advising with effective solutions as feedback for the technical designs.
Maintaining custom products and mobile business solutions, playing the role of software Integrator for Telecom Operators (VAS, and System maintenance): installing, testing and deploying patches or custom solutions at customers’ premises or remotely, on behalf of Gemalto CISMEA.
• Clients: CytaMobile-Vodafone Cyprus (Mobile Payment Solution) and MTN Telecom (S@T, OTA services, and Nokia-Siemens "e-Refill" solution).
Chief of Quality Assurance department for NovoPath solutions design (Laboratory Information Management software platform): gathering client requirements, critical design reviews, planning resources, managing plans and testing, deployment, performance monitoring, and issue management.
• Orange Communications SA: Quality plans and Reports (Planning, Testing, and remote Coordination)
(CRM-ICE 5.2) Integrated Customer Care Environment, and (NTMS 3) Nokia Terminal Management Server phase III, Orange Telecom Europe
• Omega Watches SA, Bienne (open source CMS): Customization of the Omega watches & jewelry websites www.omegawatches.com
• Edipresse Publications SA, Lausanne (ECM) "DAY Communique": Customization & (24h/7d) Support for authoring & publishing of the following
Online Journals published in Switzerland: [24 Heures] www.24heures.ch - [Tribune de Genève] www.tdg.ch - and [Le Matin] www.lematin.ch