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With 10 years of retail operations management experience. Enjoying a challenge and consistently achieve high standards and exceed company targets through effectively working as a team player.
Experience in all retail areas including, Sales Operations, Inventory Management
Recruitment, training, disciplinary and staffing issues, Team Leadership, Teambuilding,
Teamwork, Team Management, Negotiation and Expenses control.
Dealing with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews
Train, manage, and regularly evaluate staff performance
Manage all store operations and delegate responsibilities
Supervise employees, providing coaching and mentorship to optimize productivity and increase sales
Set and monitor store’s budget, making every effort to maximize efficiency and profits
Manage appropriate levels of stock and purchases while staying on budget
Address customer complaints/feedback in a professional manner
Plan and execute specials and promos, including year-end clearance sales
Maintain current knowledge of market/trends
Analyze and predict sales, and sale trends to make informed decisions
Uphold compliance with all legal, health, and safety guidelines
Conduct discipline, coaching, and, when necessary, termination of employees
Protect against loss by monitoring security, training staff and maintaining security cameras
Managing and motivating a team to increase sales and ensure efficiency
Managing stock levels and making key decisions about stock control
Analyzing sales figures and forecasting future sales
Analyzing and interpreting trends to facilitate planning
Using information technology to record sales figures, analyses data and forward plan
Ensuring standards for quality, customer service and health and safety are met
Resolving health and safety, legal and security issues
Organizing special promotions, displays and events
Attending and chairing meetings
Updating colleagues on business performance, new initiatives and other pertinent issues
Touring the sales floor regularly, talking to colleagues and customers and identifying or resolving urgent issues
Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what competitors are doing
Initiating changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market
Promoting the organization locally by liaising with local newspapers and the community in general
Opening new sites; implementing and communicating operational strategies and solutions in line with the business plan and managing performance targets.