• Coordinate, monitoring and management of operations activities.
• Flow up with customers to ensure smooth Services delivery.
• Evaluate operational performance and provide improvement plan.
• Organizing conferences, events, staff training, and employees
engagement activities.
• Preparing and maintaining operations documents and reports.
• Developing and enhance operations process sequences.

• Network and system administrator.
• Develop network infrastructure, improve stability and performance.
• Installation, configuration and troubleshooting Routers, Switches,
LAN/WAN devices, Firewall and Wireless network.
• Installation, configuration and maintaining OS and software.
• Managing and control CCTV System and Access control system.

• Jobs recruiter
• Preparation of salaries, vacations, job offers, social insurance,
medical insurance and end of service adjustments.
• Files documentation (contracts, payroll, attendance, medical
insurances).
• Follow-up and renewal employees Iqama and passports.
• Follow-up all procedures related to government institutions.
• High awareness of the labors laws and procedures.

• Coordinate between Saudi Electric Company & ALhajdyah teams.
• Preparing daily work plan and evaluate work result via objectives.
• Monitor projects progress and handle risks and opportunities.
• Preparing project plans, reports and documentation.

• Develop and Implement paging system web based under Linux OS.
• Design, develop, test and deploy web applications using php,
JavaScript and CSS.
• Install and configure IP phone and speakers using XML file format.
• Design, develop and implement provcom.net web site.

• Monitoring online charging system (OCS) & VAS elements
performance.
• Generating daily statistics reports including (OCS & VAS).
• Managing the voucher (VC) daily operations tasks

• Manage and resolve customer’s complaints and concerns.
• Provide customers with products and services information.
• Follow up customer calls where necessary.
• Document call information according to standards & procedures.
• Received customers calls in professional manner based on KPIs.