• Answer calls and respond to emails
• Handle customer inquiries both over the phone and by email
• Research required information using available resources
• Manage and resolve customer complaints
• Provide customers with product and service information
• Enter new customer information into system
• Update existing customer information
• Process orders, forms and applications
• Identify and escalate priority issues
• Route calls to appropriate resource
• Follow up customer calls where necessary
• Document all call information according to standard operating procedures
• Complete call logs
• Produce and create call reports

• Deliver world class customer service and build customer satisfaction.

• Responded to customer inquiries and requests and resolved issues efficiently and professionally.

• Strike a positive and cooperative tone with both customers and coworkers.

• Demonstrate best judgment in the disbursement of adjustments and credits.

• Increase the customer experience by providing information on new products and services through up selling opportunities.