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Dedicated and detail-oriented IT professional. Skilled problem-solver able to communicate with users at all levels of technical proficiency. Troubleshoot, resolve and document user help requests for desktop, laptop, mobile, network and peripheral problems. Team Player, who is eager, enthusiastic, and focused.
Maintain computer networks and support systems. ▪ Performed troubleshooting for computer system errors. ▪ Installed or changed software to resolve user issues.
Maintained and supported computer systems. ▪ Responded to user service requests, resolving trouble tickets. ▪ Ensured quick resolution of user concerns and escalated more complicated issues to helpdesk managers.