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Ambitious young professional dedicated to working and learning more. I have experience in insurance legal field and passionate about development and I aspire to put a mark by the work I do and be effective member in my community.
• Handling incoming calls or inquiries from prospective customers or clients.
• Assisting customers effectively by solving customer disputes.
• Improving the tracking process to reduce complaints time.
• Explaining the council's guidelines and standards to customers.
• Aggregating and analyzing problems that customers ask about.
• Conducting awareness sessions regarding rules and regulations to colleagues.
• Supported the administration and research processes for civil litigation cases.
• Scheduled appointments, court appearances and depositions.
• Prepared for trials by conducting legal research and drafting pleadings.
• Assisted lawyers with reviewing and organising witness reports.
• Developed a working relationship with courts, clients, debtors and lawyers. •Performed administrative tasks, including revising and finalising letters, briefs and memos.