We are urgently hiring an OPERATION MANAGER for a reputed multinational COMMERCIAL REFRIGERATION GROUP to look after local after-sales processes support in the region.

Department: Service & Maintenance

Salary Range: 10k-12k SAR

Key Responsibilities:

  • Foster strong relationships with customers, internal teams, and Service Supervisors to deliver exceptional customer service.
  • Monitor daily service activities, engage with Service Supervisors, collect feedback, and support service processes.
  • Serve as the primary escalation point, devising solutions for misalignments.
  • Implement and refine guidelines, procedures, and best practices for local operations, aligning them with corporate solutions.
  • Develop objectives and oversee the performance of the call centre through KPIs definition and control.
  • Monitor and improve quotation procedures, material request, delivery at the site, and other procedures, coordinating with internal team and Purchasing Department.
  • Conduct periodic analysis meetings with Service Manager and Regional Supervisors to address critical issues and maintain high service standards.

Required Experience & Qualifications:

  • Minimum 5 years of professional experience in a similar role.
  • Management experience in a multinational environment, preferably in Commercial refrigeration/Facility Management.
  • Proficient in after-sales management, sales support, user experience enhancement, offering and order management, customer base management, program & project management, product/service management & pricing, and contract management, organizational process design & implementation.

Job Details

Functional Area:
Total Positions:
2 Posts
Job Shift:
First Shift (Day)
Job Type:
Job Location:
No Preference
Minimum Education:
Career Level:
Experienced Professional
Minimum Experience:
4 Years
Apply Before:
Mar 16, 2024
Posting Date:
Feb 15, 2024


Manufacturing · 101-200 employees - Jeddah

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