Cloudpital is a leading Healthcare Software in Saudi Arabia being used by large numbers of hospitals and clinics in Saudi Arabia. For our client in Saudi Arabia, we are hiring Software Implementation and Technical Support Engineer ( Software ) with the following responsibilities. Support and Troubleshoot the software onsite at the customer location.
- Respond to clients inquiring how to use supported software
- Install and configure Software on client devices.
- Document, track, and monitor calls and problems to ensure timely resolution
- Create and monitor the Tickets to ensure all service requests are being managed effectively
- Communicate with the rest of the team to discuss the problems and find the best solution