Night auditors manage guest check-ins, processing paperwork and payment as needed.
Perform Nightly Accounting
Night auditors process financial records from the day shift. They also create spreadsheets and other records showing all financial transactions to ensure balances are accurate. This includes auditing front desk cash registers, food and beverage areas, and other parts of the hotel. Any discrepancies between financial reports and cash register amounts must be logged.
Address Staff and Guest Requests
Night auditors respond to all complaints and requests as needed to satisfy guest problems. In addition, they respond to radio calls from nighttime staff members and assist them with issues. They also answer and route phones calls as they come in.
Follow and Review Night Audit Checklist
Night auditors complete and review all items on the night audit checklist, which is a log of all tasks that must be performed nightly.
Perform Nightly Backup
Night auditors perform backup procedures on the computer server to store all the day’s data.
Balance Guest Transactions
Night auditors analyze all guest charges incurred during the day and add these charges to guest bills.