The incumbent must be very friendly and professional with the approach as the receptionist makes the first impression customers will have about the restaurant once they step in. This entails in making sure that customers get the best services obtainable in the restaurant, and this begins from the moment they walk into the restaurant to when they leave.
- Greets customers in a courteous and professional manner, welcomes them to the restaurant, and attends to their inquiries before handing them to a waiter who will take their orders.
- Receives booking orders from clients, checks the records for availability of tables, and processes clients’ requests accordingly. Ensure that bookings are ready before the arrival of clients to avoid awkward situations of clients coming to meet no tables.
- Manage the front desk by receiving incoming calls, greeting and attending to customers
- Inform guests about the availability of tables and direct them to the tables
- Keep records of guests who visit the restaurant
- Assist customers with answers to queries, and proffer solutions to issues within your capacity
- Collaborate with other restaurant staff and the management to ensure that customer complaints are properly attended to in a timely manner
- Ensure that clients make payment for services before they exit the restaurant
- Keep clear records of payments received and make detailed notes of balance payments
- Check restaurant’s emails and respond to them accordingly; draw the attention of management to certain mails when necessary
- Communicate with other staff, such as dinners, informing them of clients’ bookings, needs and complaints.
Skills and Competencies
- Excellent phone etiquette, communication and customer service skills
- Multitasking ability
- Possess retentive memory to remember bookings
- Ability to pay attention to details
- Team Oriented