-Coordinate daily Front of the House Restaurant operations
-Deliver superior service and maximize customer satisfaction
-Respond efficiently and accurately to customer complaints
-Regularly review product quality and research new vendors
-Organize and supervise shifts
-Appraise staff performance and provide feedback to improve productivity
-Estimate future needs for goods, kitchen utensils and cleaning products
-Ensure compliance with sanitation and safety regulations
-Manage restaurant’s good image and suggest ways to improve it
-Control operational costs and identify measures to cut waste
-Create detailed reports on weekly, monthly and annual revenues and expenses
-Promote the brand in the local community through word-of-mouth and restaurant events
-Recommend ways to reach a broader audience (e.g. discounts and social media ads)
-Train new and current employees on proper customer service practices
-Implement policies and protocols that will maintain future restaurant operations