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Job Description

  • Answer the phones, e-mails, faxes, and letters promptly
  • Receive, process, and confirm guest reservations made by/for clients over the phone, e-mail, etc.; ensure VIP guests receive priority bookings during peak periods.
  • Prepare reservations, cancellations, and amendments
  • Enter telephone bookings correctly and directly into system
  • Allocate guest suites. special room requests.
  • Check availability each day; be aware of Hotel status
  • Maximize room revenue by up selling deluxe accommodation; aware of special promotions
  • Be familiar with Hotel breakfast rates, guaranteed company rates, discounts, special rates and promotional rates.
  • Check all correspondence has been replied to in accordance with the clients instructions.
  • Attach amendments, cancellations and confirmations to correspondence of future clients as well as credit letters.
  • File all correspondence
  • Ensure Front Office archives are in order
  • Be familiar with Reservations system and handle inquiries
  • Send or faxes when necessary
  • Be familiar with Hotel facilities
  • Advise other departments of special guest requirements
  • Coordinate client billing requests with Credit Manager


  • Fresh graduate or experienced
  • Nationality: Saudi Only
  • Gender: Female
  • Location: Al Khobar
  • Minimum High School
  • Excellent communication skills in English language
  • High level of interpersonal, organization and administrative skill

Job Details

Job Channel:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Minimum Education:
High School or Less
Career Level:
Entry Level
Fresh - Less than 1 Year
Apply Before:
Feb 09, 2020
Posting Date:
Jan 08, 2020
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Holiday Inn Hotels

Hotel Management / Restaurants · 101-200 employees - Khobar

A British-owned American brand of hotels, and a subsidiary of InterContinental Hotels Group. Founded as a U.S. motel chain, it has grown to be one of the world's largest hotel chains, with 1,173 active hotels and over 214,000 bedrooms.