We are seeking a motivated and friendly individual to join our team as a Customer Service Representative. As the first point of contact for our customers, you will play a crucial role in providing exceptional service and resolving inquiries efficiently.

Key Responsibilities:

  1. Respond promptly to customer inquiries via phone, email, or chat in a professional and courteous manner.
  2. Provide accurate information about our products, services, and policies to assist customers with their needs.
  3. Handle and resolve customer complaints or issues effectively, aiming for first-contact resolution whenever possible.
  4. Process orders, returns, and exchanges accurately and in a timely manner.
  5. Keep detailed records of customer interactions and transactions using our CRM system.
  6. Collaborate with other team members and departments to ensure a seamless customer experience.
  7. Continuously strive to improve customer satisfaction by identifying areas for enhancement in processes or services.

Qualifications:

  1. High school diploma or equivalent; additional education or certification in customer service is a plus.
  2. Previous experience in customer service or a related field preferred, but not required.
  3. Excellent communication skills, both verbal and written, with a strong focus on active listening.
  4. Ability to remain calm and composed under pressure while maintaining a positive attitude.
  5. Proficiency in using computers and familiarity with CRM software.
  6. Strong problem-solving skills and attention to detail.
  7. Flexibility to work in a fast-paced environment and adapt to changing priorities.

Benefits and Working Conditions:

  1. Competitive salary commensurate with experience.
  2. Comprehensive benefits package including health insurance, retirement plans, and paid time off.
  3. Opportunities for career advancement and professional development.
  4. Supportive and collaborative work environment with a focus on employee well-being.
  5. Flexible scheduling options to accommodate work-life balance.
  6. Employee discounts on company products or services.
  7. Modern and comfortable office space equipped with the latest technology tools to support your work.

Job Details

Total Positions:
15 Posts
Job Shift:
First Shift (Day)
Job Type:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Entry Level
Minimum Experience:
Less than 1 Year
Apply Before:
Jun 05, 2024
Posting Date:
May 06, 2024

Healthscope

Healthcare / Hospital / Medical · 301-600 employees - Abha, Abqaiq, Madinah, Makkah, Riyadh

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