Posted May 06, 2024 846 views Report Job
We are seeking a motivated and friendly individual to join our team as a Customer Service Representative. As the first point of contact for our customers, you will play a crucial role in providing exceptional service and resolving inquiries efficiently.
Key Responsibilities:
- Respond promptly to customer inquiries via phone, email, or chat in a professional and courteous manner.
- Provide accurate information about our products, services, and policies to assist customers with their needs.
- Handle and resolve customer complaints or issues effectively, aiming for first-contact resolution whenever possible.
- Process orders, returns, and exchanges accurately and in a timely manner.
- Keep detailed records of customer interactions and transactions using our CRM system.
- Collaborate with other team members and departments to ensure a seamless customer experience.
- Continuously strive to improve customer satisfaction by identifying areas for enhancement in processes or services.
Qualifications:
- High school diploma or equivalent; additional education or certification in customer service is a plus.
- Previous experience in customer service or a related field preferred, but not required.
- Excellent communication skills, both verbal and written, with a strong focus on active listening.
- Ability to remain calm and composed under pressure while maintaining a positive attitude.
- Proficiency in using computers and familiarity with CRM software.
- Strong problem-solving skills and attention to detail.
- Flexibility to work in a fast-paced environment and adapt to changing priorities.
Benefits and Working Conditions:
- Competitive salary commensurate with experience.
- Comprehensive benefits package including health insurance, retirement plans, and paid time off.
- Opportunities for career advancement and professional development.
- Supportive and collaborative work environment with a focus on employee well-being.
- Flexible scheduling options to accommodate work-life balance.
- Employee discounts on company products or services.
- Modern and comfortable office space equipped with the latest technology tools to support your work.
Job Details
Industry:
Functional Area:
Total Positions:
15 Posts
Job Shift:
First Shift (Day)
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Entry Level
Minimum Experience:
Less than 1 Year
Apply Before:
Jun 05, 2024
Posting Date:
May 06, 2024
Healthscope
Healthcare / Hospital / Medical · 301-600 employees - Abha, Abqaiq, Madinah, Makkah, Riyadh
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