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Job Description

As Customer Reservations agent, you will provide a full service-oriented professional reservations and ticketing service to all customers and travel businesses either through telephone calls or in-person meetings in order to achieve optimal customer satisfaction and achieve annual budget revenue targets.


Handle customer requirements professionally ensuring minimum complaints., Support staff and keep updated with relevant industry products/services, Arranges reservations and routing using timetable, airlines manuals, reference guides, And, Record and process reservations made by phone/e-mail., Issue tickets and quoting correct fare to passengers., Advise of changes in flight plan or to cancel or confirm reservation., Perform a proper flight firming check to maximize flight utilization and reduce no shows., Support staff and customers to resolve difficult issues/problems pertaining to reservation, Prepare weekly sales reports.

Job Details

Total Positions:
3 Posts
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
No Preference
Minimum Education:
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Work Permit:
Saudi Arabia
Apply Before:
Dec 30, 2017
Posting Date:
Nov 30, 2017
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Ethiopian Airlines

Travel/Tourism/Transportation · 11-50 employees - Jeddah, Riyadh

Ethiopian Airlines (Ethiopian) is the flag carrier of Ethiopia. During the past sixty five plus years, Ethiopian has become one of the continent‟s leading carriers, unrivaled in Africa for efficiency and operational success, turning profits for almost all the years of its existence. Operating at t ...Read More

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