Implements approved departmental policies, processes, procedures and provides instructions to subordinates and monitor their adherence so that work is carried out in a controlled manner
Implements the day-to-day operations assigned for the Branch to ensure compliance with the established standards and procedures
Lead and develop team leaders or travel consultants in delivering travel agency operational services at agreed service levels consistent with company standards while optimizing performance
Proactively identify and implement solutions to constantly improve service levels and performance
Guide, rectify and lead the team to perform world class travel solutions handle the complete operations of the business including business development and revenue management
Provide management and motivation to the operations team.
Ensure that the PLB targets are met by daily monitoring of operations team
Ensure ADM’s are reduced and waiver is sought from airlines
Ensure daily reporting of documents and services are provided to the clients only after written authority
Ensure a high level of cooperation/communication between teams, among the operations functions and with all functions in the organization. (e.g. account management, finance, sales and IT).
Lead, coach, mentor and empower direct reports to meet the operational goals
Manage, motivate and provide direction to direct reports to achieve agreed targets.
Maximize team productivity through ongoing reporting, feedback and counselling
Constantly drive direct reports to achieve their personal and team KPI’s. Monitor and provide feedback on a daily and weekly basis.
Complete monthly individual reviews with direct reports and frontline travel consultants covering their KPI’s and defining resulting action items and/or personal development plans.
Provide performance counselling where necessary, both reactively to improve performance and proactively to foster professional development.
Monitor and report on all issues pertaining to the operation, escalating and closing off all risks
Organises and supervises the activities and work of a small team of subordinates to ensure that all work within a specific area of the Branch activity is carried out in an efficient and procedurally compliant manner
Contributes to the identification of opportunities for continuous improvement of systems, processes and practices taking into account ‘international best practice’, improvement of business processes, cost reduction and productivity improvement
Prepares departmental reports of ELAF timely and accurately to meet company and department requirements, policies and standards
Complies with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment
Performs other related duties or assignments as directed
Elaf hotels management expertise and international standard of services and facilities, together with its unrivalled knowledge of market conditions throughout the kingdom of Saudi Arabia and Middle East has made Elaf hotels company the first hotels company to be awarded the ISO 9001 in the Middle ...
Elaf hotels management expertise and international standard of services and facilities, together with its unrivalled knowledge of market conditions throughout the kingdom of Saudi Arabia and Middle East has made Elaf hotels company the first hotels company to be awarded the ISO 9001 in the Middle ...Read More