Policies, Processes & Procedures Follows all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent mannerDay- to-day operations Follows the day-to-day operations related to own job to ensure continuity of workTour services Plans, describes, arranges, and sells itinerary tour packages and promotional travel incentives offered by various travel carriers Provides customer with advice or publications containing travel information, such as local customs, points of interest, or foreign country regulations Offer clients information about the best possible travel options available for their travel according to their requirements and achieving high level of customer satisfaction Ensure that all relevant rules & conditions of tickets & cancellation are shared with the clients in written Ensuring all documents is reported on daily basis. Coordinating with airlines for seat confirmations, ancillary services for the clients. Offering & Booking Hotels and other ancillary services through the Elaf B2B portal. Costing and processing tour requirements from negotiation stage to planning back-end operating for successful execution of tours. End to end handling of Individual tour arrangements for Hotel, Sightseeing, and Cruises etc. Build long and successful relationships with both existing and new clients to ensure the continued growth of the Travel & Tours Department Provides customer with advice on various aspects of travel to ensure that the tour and travel of the client is smooth and hassle free. Provide relevant Visa documentation requirement to the clients based on their needs. Ensure that Customer feedback is obtained after the journey is overContinuous Improvement Contributes to the identification of opportunities for continuous improvement of processes and practices taking into account ‘international best practice’, improvement of business processes, cost reduction and productivity improvementReporting Assists in the preparation of timely and accurate reports of ELAF to meet company and department requirements, policies and standardsSafety, Quality & Environment Complies with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environmentRelated Assignments Performs other related duties or assignments as directed
Elaf hotels management expertise and international standard of services and facilities, together with its unrivalled knowledge of market conditions throughout the kingdom of Saudi Arabia and Middle East has made Elaf hotels company the first hotels company to be awarded the ISO 9001 in the Middle ...
Elaf hotels management expertise and international standard of services and facilities, together with its unrivalled knowledge of market conditions throughout the kingdom of Saudi Arabia and Middle East has made Elaf hotels company the first hotels company to be awarded the ISO 9001 in the Middle ...Read More