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Housekeeping Order Taker

Elaf Group Verified

Madinah , Saudi Arabia

Posted Mar 19, 2018 446 views

SAR. 2,000 - 3,500/Month

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Job Description

  1. To answer the telephone in RS office immediately.
  2. To greet the guest by name using the computer if a VIPs guest is identified a red sticker should be put on his order.
  3. To take order from the guests.
  4. To help undecided guests by suggesting dishes to promote sales over the telephone.
  5. To repeat the order to guests.
  6. To inform the guest how long his order will take. If any delay happens call the guest and inform him about delay.
  7. To thank the guest using his Ser name.
  8. To price and total guest bill.
  9. To pass orders to captain/waiters.
  10. 10 To post the guest bill on system.
  11. To inform the Head Waiter/manager immediately, if any guest complaint and to record it in guest comment book.
  12. To assist the guest requests regarding other hotel facilities.
  13. To obtain daily specialties from kitchen and pastry before the service start 11 am.
  14. To be fully trained about all dishes available consistency, quality value etc.
  15. To balance all daily sales, breakfast, Lunch, Dinner and others.
  16. To compile floor/room cleaning list at 10am the latest.
  17. To take the messages over the telephone for R/S Manager and other staff.
  18. To pass V1P fruit basket requisition to the head chef or his assistant to prepare, and Map VIP basket.
  19. To keep RS office tidy at all time.
  20. To help captain/ waiters when not busy tiding up mise en place set up of tables and trays.
  21. To keep log book up to date.
  22. To record staff absence according to H/waiter's instruction.
  23. To record all waiters tips in tip book.
  24. To attend departmental meetings training sessions.
To serve on food checker to confirm the items listed on guest check.

Job Details

Functional Area:
Total Positions:
3 Posts
Job Type:
Full Time/Permanent
Elaf Al Majeedi
Job Location:
Minimum Education:
High School or Less
Career Level:
Entry Level
Minimum Experience:
Less than 1 Year
Work Permit:
Saudi Arabia
Apply Before:
Jun 20, 2018
Posting Date:
Mar 19, 2018
Show fewer details Read full job description

Elaf Group

Hospitality · 1001-1500 employees - Madinah

Elaf hotels management expertise and international standard of services and facilities, together with its unrivalled knowledge of market conditions throughout the kingdom of Saudi Arabia and Middle East has made Elaf hotels company the first hotels company to be awarded the ISO 9001 in the Middle ...Read More

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