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Job Description

Oversees and directs all guest relations staff to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.

Oversees and directs all guest relations staff to ensure VIP Guests consistently receive all benefits, repeat guest and other VIP's receive special recognition and service.

Informs other operating departments, notably Housekeeping and F&B on matters which concern them on maximizing guest satisfaction.

Establish and maintains effective employee relations.

Assist in identifying training needs, develop formal training plans and implement training sessions for guest-contact personnel.

Oversees maintenance of efficient repeat guest history system.

Maintains appropriate standards of conduct, hygiene, uniforms, appearance and posture of guest relation personnel.

Promotes Inter-Hotel sales and in house facilities.

Checks VIP rooms for amenities.

Informs senior management of special guest relation problems.

Performs such functions as to but not limited to VIP and regular guest welcome letters.

Developing and implementing guest telephone contact systems.

Handle guest complaints and refers them as necessary. Follows up on correctional actions.

Compiles analyses and controls guest relation cost.

Schedules and attends regular VIP guest cocktail parties.

Reviews arrival list, especially VIP's to block rooms, check amenities & special request.

Reports anything considered health or safety hazard to be aware of the ISO Health and Safety policy

Room blockings / checks for appearance of rooms, etc.

Performs related duties and special projects as assigned

Job Details

Job Channel:
Functional Area:
Total Positions:
1 Post
Job Shift:
Job Type:
Hotel Elaf Kinda
Job Location:
Minimum Education:
High School or Less
Career Level:
Entry Level
Minimum Experience:
Work Permit:
Saudi Arabia
Apply Before:
Feb 10, 2020
Posting Date:
Nov 10, 2019
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Elaf Group

Hospitality · 1001-1500 employees - Makkah

Elaf hotels management expertise and international standard of services and facilities, together with its unrivalled knowledge of market conditions throughout the kingdom of Saudi Arabia and Middle East has made Elaf hotels company the first hotels company to be awarded the ISO 9001 in the Middle ...Read More

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