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Front Office Manager

Elaf Group Verified

Makkah , Saudi Arabia

Posted Sep 11, 2018 349 views

SAR. 7,000 - 8,000/الشهر

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Job Description

Front Office Operations

§ Supervisesand controls all reception staff and organises duty rosters, ensuring that there are sufficient staff to cover all duties, particularly during peak period business and to arrange a stand-by in case of illness or absenteeism

§ Ensures that reception staff are dressed in the correct uniform and that their appearance enhances the image of the hotel

§ Ensures that guests are greeted "with a smile" and that all registration formalities are correctly completed, paying particular attention to charge-out details and credit rules

§ Liaises with reservations and housekeepingto pre-allocate rooms, bearing in mind the preferences of regular and VIP guests.

§ Ensures that the guest list register is updated regularly during the day and that copies are sent to the appropriate departments

§ Arranges alternative suitable accommodation, for a confirmed or regular guest, if the hotel is fully occupied

Direction of Subordinates

§ Organises and supervises the activities and work of a small team of subordinates to ensure that all work within a specific area of Front Office activity is carried out in an efficient and procedurally compliant manner

Continuous Improvement

§ Contributes to the identification of opportunities for continuous improvement of systems, processes and practices taking into account ‘international best practice’, improvement of business processes, cost reduction and productivity improvement


§ Prepares departmental reports of ELAF timely and accurately to meet Hotel and department requirements, policies and standards

Safety, Quality & Environment

§ Complies with all relevant safety, quality and environmental management policies, procedures and controlsto ensure a healthy and safe work environment

Related Assignments

§ Performs other related duties or assignments as directed

Job Details

Functional Area:
Total Positions:
1 Post
Job Type:
Full Time/Permanent
Elaf Bakkah
Job Location:
Minimum Education:
Career Level:
Department Head
2 Years - 5 Years
Work Permit:
المملكة العربية السعودية
Apply Before:
Dec 11, 2018
Posting Date:
Sep 11, 2018
Show fewer details Read full job description

Elaf Group

Hospitality · 1001-1500 employees - Makkah

Elaf hotels management expertise and international standard of services and facilities, together with its unrivalled knowledge of market conditions throughout the kingdom of Saudi Arabia and Middle East has made Elaf hotels company the first hotels company to be awarded the ISO 9001 in the Middle ...Read More

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