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Job Description

Policies, Processes & Procedures

§ Implements approved departmental policies, processes, procedures and provides instructions to subordinates and monitor their adherence so that work is carried out in a controlled manner

Day- to-day operations

§ Implements the day-to-day operations assigned for the Housekeeping section to ensure compliance with the established standards and procedures


§ Maintains high cleanliness standards for both rooms and public areasin designated floors and inspects them to ensure that standards are met

§ Assists in administrating guest satisfaction inspection procedures andsends reports to Housekeeping manager in order to achieve high levels of service standards

§ Reports lost-and-found items to Senior Floor Supervisor, and ensures staff is trained tofollow correct procedures for both

§ Plans work schedules and room assignments in designated floors with minimum disruption toguests in order to ensure room readiness

§ Ensuresroom attendants are delivering great guest service by encouragingresponsiveness to guest needs

Direction of Subordinates

§ Organises and supervises the activities and work of a small team of subordinates to ensure that all work within a specific area of Housekeeping activity is carried out in an efficient and procedurally compliant manner

Continuous Improvement

§ Contributes to the identification of opportunities for continuous improvement of systems, processes and practices taking into account ‘international best practice’, improvement of business processes, cost reduction and productivity improvement


§ Prepares departmental reports of ELAF timely and accurately to meet Hotel and department requirements, policies and standards

Safety, Quality & Environment

§ Complies with all relevant safety, quality and environmental management policies, procedures and controlsto ensure a healthy and safe work environment

Related Assignments

§ Performs other related duties or assignments as directed

Job Details

Total Positions:
11 Posts
Job Type:
Elaf Bakkah
Job Location:
Minimum Education:
High School or Less
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Work Permit:
المملكة العربية السعودية
Posting Date:
Jan 28, 2019
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Elaf Group

Hospitality · 1001-1500 employees - Makkah

Elaf hotels management expertise and international standard of services and facilities, together with its unrivalled knowledge of market conditions throughout the kingdom of Saudi Arabia and Middle East has made Elaf hotels company the first hotels company to be awarded the ISO 9001 in the Middle ...Read More

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